The Role
Salary: Competitive Base + Bonus + Excellent Benefits
Location: London (hybrid working)
My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an experienced Support Executive / EA to join one of their well established and growing client services teams based in the London HQ.
You would play a vital role in helping to deliver excellent client service and enabling their client facing Directors to focus on leadership, technical excellence and business development. This is a support position combining engagement and client support, systems and technology administration and financial coordination.
Responsibilities
- Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual set up, supporting client and engagement meetings, expenses and travel coordination and chargeable work facilitation.
- Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
- Financial process coordination including invoicing and credit process support, time recording activities and MI updates.
- General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement.
The Person
- Experience in client, account and or engagement administration, ideally in a professional, legal or consultancy services led environment.
- Diary management and travel booking experience.
- Systems administration experience or aptitude for technology.
- Financial understanding, comfortable with invoicing, WIP, billing processes.
- Proactive problem-solver with a "sleeves rolled up" mentality who takes ownership.
- Outstanding organiser able to prioritise competing demands, meet deadlines, and manage complexity with confidence. Strong attention to detail.
- Adaptable, resilient, willing to learn, and committed to excellent client service.
- Experience supporting multiple senior stakeholders, complex workloads and conflicting priorities simultaneously.
- Experience with PSA systems (Kantata), CRM platforms (MS Dynamics) or similar would be highly desirable.
This is a fantastic opportunity to join a prominent organisation at an exciting time with genuine opportunities for career development and progression. Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays. The role is based from their London office, offering hybrid working with 3 days in the office once the probationary period has been completed.
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Client Support Executive in London employer: Gem Partnership
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