Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the onboarding process for new clients and create tailored digital solutions.
- Company: A rapidly growing SaaS organisation with a focus on customer success.
- Benefits: Flexible remote work, career development opportunities, and occasional travel across the UK.
- Why this job: Make a real difference by helping clients succeed with innovative digital solutions.
- Qualifications: Experience in customer onboarding and strong communication skills.
- Other info: Join a dynamic team dedicated to client satisfaction and growth.
The predicted salary is between 28800 - 42000 £ per year.
A growing SaaS organisation is seeking a Customer Onboarding Manager to oversee the onboarding process of new clients. The ideal candidate will map customer journeys, conduct workshops to understand client needs, and translate these into effective digital solutions using a code-free system.
This role offers opportunities for career development and remote working flexibility while requiring occasional visits to client sites across the UK.
SaaS Customer Onboarding Lead – Remote Delivery in Leeds employer: Gem Partnership
Contact Detail:
Gem Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Customer Onboarding Lead – Remote Delivery in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those who work in customer onboarding. Use LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience in mapping customer journeys and conducting workshops. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer onboarding. Think about how you would translate client needs into digital solutions and be ready to share examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace SaaS Customer Onboarding Lead – Remote Delivery in Leeds
Some tips for your application 🫡
Showcase Your Experience: When applying, make sure to highlight your previous experience in customer onboarding or similar roles. We want to see how you've successfully mapped customer journeys and conducted workshops in the past.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for digital solutions shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Gem Partnership
✨Know the Customer Journey
Before your interview, make sure you understand the customer journey in a SaaS context. Research how onboarding processes work and be ready to discuss how you would map these journeys for new clients. This shows that you’re not just familiar with the role but also passionate about enhancing customer experiences.
✨Prepare for Workshops
Since conducting workshops is a key part of this role, think about how you would facilitate these sessions. Prepare examples of past experiences where you’ve successfully gathered client needs and translated them into actionable plans. This will demonstrate your ability to engage clients effectively.
✨Familiarise Yourself with Code-Free Solutions
Get to grips with code-free systems and tools that are commonly used in SaaS onboarding. Being able to discuss specific platforms or methodologies will show that you’re proactive and ready to hit the ground running. It’s all about making the onboarding process as smooth as possible!
✨Show Your Flexibility and Commitment
This role involves remote work and occasional site visits, so highlight your adaptability and commitment to client satisfaction. Share examples of how you’ve managed remote relationships or adapted to different working environments. This will reassure them that you can thrive in their setup.
