At a Glance
- Tasks: Be the first point of contact for customers, solving tech issues and providing support.
- Company: Join GEM Partnership, a growing IT team in South Tyneside.
- Benefits: Gain valuable experience in a hybrid role with opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and development.
- Why this job: Kickstart your IT career while helping customers and solving real problems.
- Qualifications: Microsoft certification preferred; strong customer service and problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
GEM Partnership in South Tyneside is seeking a Service Desk Engineer (1st Line) to join its growing IT team.
You will be the first point of contact for customers, handling requests via phone, email and ticketing systems, and providing timely initial troubleshooting.
You’ll work on Windows OS and Microsoft 365, resolve common issues, and escalate where needed.
A current Microsoft certification is preferred, with Comp TIA A+ advantageous, and a strong focus on customer service and problem solving.
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Service Desk Engineer (1st Line) – Growth & Hybrid Role in Hebburn employer: Gem Partnership
At Gem Partnership Ltd, we pride ourselves on being an excellent employer, offering competitive pay rates and a supportive work culture in the vibrant community of Newton Aycliffe. Our team-oriented environment fosters personal growth and development, ensuring that our Counterbalance FLT Drivers not only meet their targets but also thrive in their roles. With a commitment to inclusivity and employee well-being, we provide a rewarding workplace where every contribution is valued.
