At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Rapidly growing IT business in South Tyneside with a supportive culture.
- Benefits: Up to £35,000 salary, hybrid working model, and ongoing professional development.
- Other info: Exciting career growth opportunities and a dynamic work environment.
- Why this job: Join an ambitious team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong networking knowledge, and relevant certifications.
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
- Hold an up-to-date CompTIA N+ certificate (desired).
- Hold an up-to-date CompTIA A+ certificate (desired).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role is office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.
