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For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and manage user accounts.
- Company: Rapidly growing IT business in South Tyneside with a supportive culture.
- Benefits: Up to £35,000 salary, hybrid working model, and ongoing professional development.
- Other info: Exciting career growth opportunities and a dynamic work environment.
- Why this job: Join an ambitious team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong knowledge of Microsoft 365, and networking skills.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Up to £35,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
- Hold an up-to-date CompTIA N+ certificate (essential).
- Hold an up-to-date CompTIA A+ certificate (desired).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
- Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for on-call work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
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2nd Line Service Desk Engineer in Hebburn employer: Gem Partnership
Contact Detail:
Gem Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Service Desk Engineer in Hebburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in managed services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you’ve solved IT issues, especially with Windows OS and networking. We want to see your problem-solving prowess in action!
✨Tip Number 3
Show off your certifications! Make sure to highlight your Microsoft and CompTIA qualifications during interviews. They’re not just letters; they show you mean business and have the skills to back it up.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Service Desk Engineer in Hebburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk roles. We want to see how your skills match the job description, especially your knowledge of Windows OS, Microsoft 365, and networking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Service Desk Engineer role. Share specific examples of your troubleshooting skills and customer-focused approach.
Show Off Your Certifications: Don’t forget to mention your Microsoft and CompTIA certifications! These are essential for the role, so make them stand out in your application. We love seeing candidates who are committed to their professional development.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Gem Partnership
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss your experience with troubleshooting hardware, software, and network issues, as these will likely come up during the interview.
✨Show Off Your Certifications
If you've got a current Microsoft certification or CompTIA N+ and A+, flaunt them! Be prepared to explain how these qualifications have helped you in your previous roles and how they relate to the position you're applying for.
✨Demonstrate Your Customer Focus
Since this role involves direct support to clients, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and how you handle challenging situations with users.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think of specific examples where you've successfully resolved IT issues, and be ready to walk the interviewer through your thought process.