At a Glance
- Tasks: Build strong customer relationships and drive software adoption for a leading transport management company.
- Company: Join Mandata, the UK's top Transport Management System provider with a collaborative culture.
- Benefits: Market-leading salary, remote work flexibility, and opportunities for career growth.
- Other info: Enjoy autonomy in your role with regular travel to client sites across the North West.
- Why this job: Be a difference maker in client relationships and help businesses thrive with innovative tech.
- Qualifications: Experience in customer success or account management; strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
Location: Remote/Field-Based (North West Region)
GEM Partnership is delighted to partner exclusively with Mandata, the UK's leading Transport Management System (TMS) provider, supporting more than 7,000 users and helping transport and logistics operators improve efficiency and performance. Founded in 1974, Mandata has spent over five decades building specialist expertise within transport technology and are the technology partner of choice for 45% of the UK's top 100 road transport companies.
Due to their continued growth, Mandata is seeking a Customer Success Manager in the North West to build strong customer relationships, drive software adoption, maximise customer ROI and support long-term account growth and renewals.
The Role:
- Build trusted relationships with key customer stakeholders, including C-suite contacts
- Manage a portfolio of approximately 45-50 client accounts, including enterprise-level customers, ensuring clients receive maximum value from the Mandata solution
- Identify opportunities for account growth, retention and long-term customer engagement
- Build strong customer relationships through regular face-to-face interaction, site visits and account reviews
- Drive customer adoption and achievement of ROI objectives
- Develop and manage Continual Service Improvement Plans (CSIPs)
- Support contract renewals and customer retention activities
- Analyse customer trends and recommend operational improvements
The Person:
- Experience gained directly within transport, logistics or haulage would be advantageous, although equally relevant backgrounds could include software, telematics or other services supporting the sector
- Experience in Customer Success, Account Management or Renewals
- Track record of engaging with senior decision makers and stakeholders
- Strong communication and relationship-building skills
- Commercially aware with excellent problem-solving capabilities
- An interest in technology and digital solutions is important, although deep technical expertise is not a prerequisite
- Willingness to be out in the field, with regular travel to/from client sites, requiring a full UK driving licence and access to a vehicle
This is a fantastic opportunity to join a growing organisation at an exciting time with genuine opportunities for career development and progression. You will have freedom and autonomy to plan your day and routes to clients and will be a genuine 'difference maker' in the strengthening of client relationships.
This is a remote, field-based role requiring regular travel to client sites. As such, a full UK driving licence and access to a car is essential.
If you feel you have the qualities our client is seeking, please submit your CV and covering letter indicating your current package or for a discreet conversation call our Peterlee office.
GEM Partnership is acting as an employment agency on this vacancy. Due to the high volume of applications we receive, we are unable to contact every candidate individually. If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website to get free, expert advice for safer job search.
Customer Success Manager in England employer: Gem Partnership
Join a dynamic team dedicated to transforming lives through innovative vocational training in the North East. As an Electrical Workshop Trainer, you'll benefit from a supportive work culture that prioritises professional development and offers unique opportunities for growth within the manufacturing sector. Our commitment to excellence ensures that you will be part of a prestigious organisation that values your expertise and creativity in delivering inspiring training programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in England
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gem Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gem Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in England
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gem Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Gem Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gem Partnership!
How to prepare for a job interview at Gem Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
