At a Glance
- Tasks: Be the first point of contact for customer support and assist with queries.
- Company: Fast-scaling SaaS business transforming customer management.
- Benefits: Competitive salary, hybrid work model, and growth opportunities.
- Other info: Exciting time to join as the company is set to double in size.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in customer service and familiarity with SaaS applications.
The predicted salary is between 28000 - 28000 £ per year.
Customer Support £26,000-£28,000 per annum Bristol (Hybrid) Our client is a fast-scaling Saa S business that is transforming how customers in their sector manage risk, knowledge and commercial performance.
With a unique and market-leading product suite already trusted by major industry players, they are entering a significant growth phase.
Backed by a clear and ambitious roadmap, the business is set to double in size over the next 3 years as it accelerates product adoption across the UK and global markets.
As part of this journey, they are seeking a Customer Support Advisor to support their fast-growing customer base.
The Role Be the first point of contact for customer support requests Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to the management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting up and maintaining customers accounts Deliver online training sessions Ability to adapt to the needs of a growing business.
The Person Experience supporting end users in a customer service environment Experience working with Saa S applications/training services Experience in using ticket management or CRM software Logical approach to problem solving Ability to think on your feet in a highly demanding and fast-moving environment Professional attitude and presentation; polite, calm and customer-focused Strong multi-tasking ability Strong communicator with good interpersonal skills Commitment to always providing excellent customer service Take ownership of situations with a positive and can-do attitude.
This is a fantastic opportunity to join a growingorganisation at an exciting time.
You will engage with a variety of customers, speak to people of all ages and technical ability, and deliver a service where patience, empathy and building rapport are critical.
If you feel you have the qualities our client is seeking, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership.
Due to the high volume of applications we receive, we are unable to contact every candidate individually.
If you do not hear from us within 7 days of submitting your application, please assume that you have not been shortlisted on this occasion.
We are committed to fair, consistent, and inclusive recruitment practices, and all applications are reviewed in line with relevant employment legislation and our equal opportunities principles.
This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.
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Customer Support Advisor in Bath employer: Gem Partnership
Join a dynamic team dedicated to transforming lives through innovative vocational training in the North East. As an Electrical Workshop Trainer, you'll benefit from a supportive work culture that prioritises professional development and offers unique opportunities for growth within the manufacturing sector. Our commitment to excellence ensures that you will be part of a prestigious organisation that values your expertise and creativity in delivering inspiring training programmes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Bath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gem Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gem Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Bath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gem Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Gem Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gem Partnership!
How to prepare for a job interview at Gem Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
