At a Glance
- Tasks: Provide top-notch IT support and help colleagues across the globe with their tech needs.
- Company: Join a rapidly growing FTSE international organisation in the Professional Services sector.
- Benefits: Enjoy a competitive salary, generous pension, private medical, and flexible holiday options.
- Other info: Great opportunities for career progression and a dynamic office culture.
- Why this job: Be part of an exciting growth phase and develop your career in a supportive environment.
- Qualifications: Experience in IT support, especially with Microsoft technologies; no degree required.
The predicted salary is between 30000 - 40000 £ per year.
Package: £30,000 + circa £500 per month on-call allowance + circa 10% bonus
Benefits: 9% pension contribution + private medical
Hours: 37 hours per week between 8am - 6pm Monday to Friday
Location: Sunderland (Office-Based)
My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth, there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities.
The Role
- Providing first class end user support to colleagues across their global locations
- Assist with testing of network connectivity
- Configuring and deploying end user devices
- Maintaining assets including laptops and phones
- Asset management ensuring devices are ready and up-to-date when needed
- Supporting meetings / webinars and meeting room technology
- Induction and training of new joiners
- Training of end users in our applications and use of their devices
- Development of user training initiatives
- Developing and documenting new procedures
- Driving support standards
- Participating in IT drop-in days to support staff
- Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday)
The Person
- Open to candidates with similar experience from either MSP or in-house environments
- Strong exposure to Microsoft technologies and ITSM frameworks
- Ideally 2-3 years' relevant experience within a 300-500 employee environment, or supporting similar-sized clients within an MSP
- Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial
- Willing to be part of an evening on-call rota typically 1 week in 4
- Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business
Based on-site at their Sunderland HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to 'buy and sell' holidays and a share incentive plan.
Desktop Support Engineer in Sunderland employer: Gem Partnership Ltd
Join a rapidly growing FTSE international organisation based in Sunderland, where you will be part of a dynamic IT team dedicated to providing exceptional support to colleagues across the globe. With a strong focus on employee development, this company offers generous benefits including a 9% pension contribution, private medical insurance, and opportunities for career progression, all within a supportive and inclusive work culture that values ambition and effective communication.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in desktop support.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of standing out. Plus, it’s super easy to navigate!
We think you need these skills to ace Desktop Support Engineer in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Microsoft technologies and any ITSM frameworks you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. We love seeing enthusiasm and personality in applications.
Showcase Relevant Experience:When detailing your work history, focus on roles where you've provided end-user support or managed IT assets. We’re keen to see examples of how you've helped colleagues and improved processes in your past jobs.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Gem Partnership Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and ITSM frameworks. Be ready to discuss your experience with these tools, as they'll likely come up during the interview. Showing that you’re familiar with the tech stack will impress the interviewers.
✨Showcase Your Support Skills
Prepare examples of how you've provided first-class end user support in previous roles. Think about specific situations where you resolved issues or improved processes. This will demonstrate your ability to handle the responsibilities of the Desktop Support Engineer role.
✨Communicate Confidently
Since this role involves communicating across all levels of the business, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical staff, so being able to simplify your language is key.
✨Be Ready for On-Call Scenarios
Understand what being part of an evening on-call rota entails. Prepare to discuss your availability and how you would handle critical incidents outside of regular hours. This shows your commitment and readiness for the demands of the job.
