At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot hardware, software, and network issues.
- Company: Rapidly growing IT business offering managed services across the UK.
- Benefits: Competitive salary up to £35,000 and opportunities for professional growth.
- Other info: Exciting projects and a collaborative environment await you!
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Experience in IT support, strong knowledge of Windows OS, and networking skills.
The predicted salary is between 35000 - 35000 £ per year.
Salary: Up to £35,000 per annum
Location: South Tyneside
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK. Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
The Role
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
Senior Service Desk Engineer (2nd Line) employer: Gem Partnership Ltd
Join a dynamic and rapidly growing IT business in South Tyneside, where you will be part of a supportive work culture that values innovation and collaboration. With a focus on employee growth, we offer ongoing training opportunities and the chance to work on exciting IT projects, ensuring your skills are always advancing. Enjoy competitive salaries and a vibrant team environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer (2nd Line)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows OS, Microsoft 365, and networking. We want you to shine when they ask about troubleshooting!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled IT issues in the past. This will demonstrate your ability to handle the second line support role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Service Desk Engineer (2nd Line)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support and service desk roles. We want to see how your skills match the job description, especially your networking capabilities and knowledge of Microsoft 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Service Desk Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Certifications:If you’ve got any relevant certifications, like Microsoft 365 or Azure, make sure they’re front and centre in your application. We love seeing candidates who are committed to their professional development!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Gem Partnership Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially those related to networking issues like DNS and DHCP.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex IT issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your role in troubleshooting and resolving problems effectively.
✨Familiarise Yourself with Their Environment
Research the company’s managed service solutions and understand their client base. This will help you tailor your responses to show how your skills can directly benefit their operations and align with their growth objectives.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, ongoing projects, and the technologies they use. This not only shows your interest but also helps you gauge if the company culture and role are a good fit for you.
