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For Companies At a Glance
- Tasks: Provide first-line IT support and troubleshoot hardware, software, and network issues.
- Company: Rapidly growing tech company in Newcastle with a supportive culture.
- Benefits: Competitive salary, career development opportunities, and ongoing training.
- Other info: Exciting growth phase with genuine opportunities for progression.
- Why this job: Join an ambitious team and make a real impact in a thriving environment.
- Qualifications: Experience in IT support, strong knowledge of Windows OS and Microsoft 365.
The predicted salary is between 28000 - 42000 £ per year.
Salary: £35,000 per annum, plus benefits
Location: Newcastle
My client, based in Newcastle, is in the technology space and is embarking on a period of sustained and aggressive growth. Due to their continued growth, they are seeking an IT Support Technician, with exposure to both 1st and 2nd Line IT support, ideally with an IT MSP background.
The Role
- Act as the first line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Configure and support desktops, laptops, and mobile devices.
- Keep tickets updated and resolved in line with SLAs.
- Assist with IT projects, rollouts, and system improvements.
The Person
- Proven experience in an IT support or service desk role.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
- Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
- Excellent troubleshooting and problem-solving skills.
- Customer-focused with strong communication skills.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office based from their Newcastle HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
GEM Partnership are acting as an employment agency on this exclusive project.
IT Support Technician in Newcastle upon Tyne employer: Gem Partnership Ltd
Contact Detail:
Gem Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to demonstrate your troubleshooting prowess. Bring examples of past issues you've resolved to showcase your problem-solving abilities.
✨Tip Number 3
Stay updated on the latest tech trends and tools! Being knowledgeable about current technologies, especially those mentioned in the job description like Microsoft 365 and Active Directory, will make you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got a range of opportunities waiting for you, and applying directly can sometimes put your application in front of the right people faster. Plus, it shows you're keen and proactive!
We think you need these skills to ace IT Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention your familiarity with Microsoft 365 and Active Directory. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our growth. Keep it concise but engaging – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled IT issues in the past. We’re keen to see your problem-solving skills in action, so share specific scenarios where you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Gem Partnership Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any networking basics like DNS and DHCP. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
As an IT Support Technician, you'll be the first point of contact for users facing issues. Prepare examples of how you've handled customer queries in the past, especially under pressure. Highlight your communication skills and how you ensure a positive user experience, even when solving complex problems.
✨Familiarise Yourself with ITSM Tools
If you've worked with ITSM tools like ServiceNow or Freshservice, be ready to discuss your experience. If not, do a bit of research on how these tools work and their importance in managing support tickets. This shows your proactive approach and willingness to learn.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life IT support scenarios. Think about how you would troubleshoot a network issue or manage a ticket that’s overdue. Practising these scenarios can help you articulate your thought process clearly during the interview.