At a Glance
- Tasks: Provide top-notch IT support and help colleagues thrive with their tech.
- Company: Join a rapidly growing FTSE international organisation in London.
- Benefits: Enjoy a competitive salary, generous pension, private medical, and flexible holiday options.
- Other info: Great career development opportunities in a dynamic work environment.
- Why this job: Be part of an exciting team and make a real difference in IT support.
- Qualifications: Experience in IT support and strong communication skills are key.
The predicted salary is between 37000 - 40000 £ per year.
Package: £37,000 + circa £500 per month on-call allowance + circa 10% bonus
Benefits: 9% pension contribution + private medical
Hours: 37 hours per week between 8am – 6pm Monday to Friday
Location: London (Office-Based)
My client is a rapidly growing FTSE international organisation offering a range of solutions to the global Professional Services sector. As part of their exciting growth, there is an opportunity to join their IT function as they seek to strengthen their internal IT support capabilities.
The Role
- Providing first class end user support to colleagues across their global locations
- Assist with testing of network connectivity
- Configuring and deploying end user devices
- Maintaining assets including laptops and phones
- Asset management ensuring devices are ready and up-to-date when needed
- Supporting meetings / webinars and meeting room technology
- Induction and training of new joiners
- Training of end users in our applications and use of their devices
- Development of user training initiatives
- Developing and documenting new procedures
- Driving support standards
- Participating in IT drop-in days to support staff
- Participating in the out-of-hours support rota to provide cover for critical incidents and urgent user requests, typically 1 week in 4 between 6pm and 10.30pm (Monday to Friday)
The Person
- Open to candidates with similar experience from either MSP or in-house environments
- Strong exposure to Microsoft technologies and ITSM frameworks
- Ideally 2–3 years’ relevant experience within a 300–500 employee environment, or supporting similar-sized clients within an MSP
- Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial
- Willing to be part of an evening on-call rota typically 1 week in 4
- Strong personal attributes including drive, ambition, and the confidence to communicate effectively across all levels of the business
Based on-site at their London HQ, this is a fantastic opportunity to join a leading organisation at an exciting time with genuine opportunities for career development and progression. Alongside their attractive salary, they also offer a very generous pension contribution, private medical, the ability to ‘buy and sell’ holidays and a share incentive plan.
Desktop Support Engineer in London employer: Gem Partnership Ltd
Join a rapidly growing FTSE international organisation based in London, where you will be part of a dynamic IT team dedicated to providing exceptional support to colleagues across the globe. With a strong focus on employee development, this company offers generous benefits including a 9% pension contribution, private medical insurance, and opportunities for career progression, all within a collaborative and inclusive work culture that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join relevant online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and be ready to discuss how your skills align with their needs. Practise common interview questions and think of examples that showcase your experience in desktop support.
✨Tip Number 3
Show off your tech skills! If you get the chance, demonstrate your knowledge of Microsoft technologies and ITSM frameworks during interviews. Bring up any relevant projects or experiences that highlight your ability to provide first-class support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Desktop Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Engineer role. Highlight your experience with Microsoft technologies and any ITSM frameworks you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. We love seeing enthusiasm and a bit of personality!
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience, especially in providing end-user support or asset management. We’re keen on candidates who can demonstrate their ability to handle similar environments.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gem Partnership Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft technologies and ITSM frameworks. Be ready to discuss your experience with end-user support, network connectivity, and device management. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Communication Skills
As a Desktop Support Engineer, you'll need to communicate effectively across all levels of the business. Prepare examples of how you've successfully trained users or resolved issues in the past. This will demonstrate your ability to engage with colleagues and provide first-class support.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like supporting a critical incident or training new joiners. Think through your past experiences and be ready to share how you approached similar challenges. This will highlight your problem-solving skills and adaptability.
✨Understand the Company Culture
Research the company’s values and culture. Be prepared to discuss how your personal attributes align with their drive and ambition. Showing that you understand and fit into their work environment can set you apart from other candidates.
