Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with projects.
- Company: Rapidly growing IT business in South Tyneside with a focus on managed services.
- Benefits: Career development, hybrid working model, and optional overtime.
- Other info: Supportive culture with ongoing training and genuine growth opportunities.
- Why this job: Join an ambitious team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong networking knowledge, and Microsoft certification required.
The predicted salary is between 30000 - 40000 £ per year.
My client, based in South Tyneside, is a rapidly growing IT business, who provide a managed service solution to organisations across the UK.
Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Assist with IT projects, rollouts, and system improvements.
Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
Holder of a current Microsoft certification (365, Azure etc.).
Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression.
Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office based from their South Tyneside HQ and will involve site visits to clients. With this in mind, a driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers the optional overtime for ‘on-call’ work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
Senior IT Service Desk Engineer in Hebburn employer: Gem Partnership Ltd
Contact Detail:
Gem Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Engineer in Hebburn
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Windows OS, Microsoft 365, and networking concepts like DNS and DHCP. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled IT issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our growing team!
We think you need these skills to ace Senior IT Service Desk Engineer in Hebburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support and service desk roles, especially focusing on your networking skills. We want to see how your background aligns with the specific requirements mentioned in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Senior Service Desk Engineer role. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description.
Show Off Your Certifications: Don’t forget to mention any relevant Microsoft certifications you hold, like 365 or Azure. We love seeing that you’re committed to your professional development and have the qualifications to back it up!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Gem Partnership Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially related to networking issues like DNS, DHCP, and VPN.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex IT issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to think critically and act swiftly under pressure.
✨Demonstrate Your Communication Skills
As a Senior Service Desk Engineer, you'll need to communicate effectively with clients and team members. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in hypothetical situations, such as handling a major outage or managing user access rights. Think through your approach beforehand, focusing on your decision-making process and how you prioritise tasks.