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- Tasks: Provide 2nd line IT support, troubleshoot issues, and assist with projects.
- Company: Rapidly growing IT business in South Tyneside with a supportive culture.
- Benefits: Career development, hybrid working model, and optional overtime.
- Other info: Exciting opportunities for personal and professional growth.
- Why this job: Join an ambitious team and make a real impact in IT support.
- Qualifications: Experience in IT support, strong networking knowledge, and Microsoft certification.
The predicted salary is between 30000 - 40000 £ per year.
My client, based in South Tyneside, is a rapidly growing IT business, providing a managed service solution to organisations across the UK.
Due to their continued growth, they are seeking a Senior Service Desk Engineer (2nd Line), with a particular focus on Networking capabilities.
- Act as the second line of support for IT issues via phone, email, and ticketing systems.
- Troubleshoot hardware, software, and network problems, escalating when required.
- Manage user accounts and access rights in Microsoft 365 and Active Directory.
- Provide support across SharePoint, including setting up permissions.
- Assist with IT projects, rollouts, and system improvements.
- Proven experience in an IT support or service desk role, specifically within an IT Managed Services environment.
- Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
- Holder of a current Microsoft certification (365, Azure etc.).
- Strong knowledge of networking (DNS, DHCP, VPN, TCP/IP) and router/firewall configuration.
- Hold a full driving licence and own vehicle, and willing to travel to client sites when required.
This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering.
The role is office-based from their South Tyneside HQ and will involve site visits to clients. A driving licence and access to your own vehicle is essential in order to be considered for the role. Post a successful probationary period, they are offering a hybrid working model. The role is a Mon-Fri operation, but also offers optional overtime for ‘on-call’ work.
If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office.
Senior Helpdesk Support Engineer in Hebburn employer: Gem Partnership Ltd
Contact Detail:
Gem Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Helpdesk Support Engineer in Hebburn
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT industry, especially those who work in managed services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your knowledge of Windows OS, Microsoft 365, and networking concepts like DNS and DHCP. We recommend doing some mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you have any relevant projects or experiences, create a portfolio or a presentation to share during interviews. This will help you stand out and demonstrate your hands-on experience in troubleshooting and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals who want to grow with us in a supportive environment.
We think you need these skills to ace Senior Helpdesk Support Engineer in Hebburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Helpdesk Support Engineer role. Highlight your experience with IT support, especially in managed services, and don’t forget to showcase your networking skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your Microsoft certifications and any relevant projects you've worked on that demonstrate your expertise.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully troubleshot hardware, software, or network issues in the past. We love seeing real-life scenarios where you’ve made a difference!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Gem Partnership Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, especially related to networking issues like DNS, DHCP, and VPN.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've resolved complex IT issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to think critically and act decisively under pressure.
✨Familiarise Yourself with Their Culture
Research the company’s values and culture. Since they emphasise personal and professional development, be ready to discuss how you can contribute to their growth while also seeking opportunities for your own advancement.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Consider asking about their approach to ongoing training and support for new technologies.