At a Glance
- Tasks: Lead a dynamic team to ensure customer success and satisfaction in the education sector.
- Company: Fast-growing tech provider with a focus on innovative solutions for education.
- Benefits: Competitive salary, bonus potential, hybrid working, and professional development opportunities.
- Other info: Join a supportive environment with exciting growth prospects.
- Why this job: Make a real difference in education by empowering customers and your team.
- Qualifications: Experience in team management and a passion for customer success.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000 - £55,000 + circa £10,000 bonus
Location: Hybrid Working (Newcastle HQ)
My client is a fast-growing technology software and services provider delivering a market leading solution targeted to the education sector. As part of their exciting growth plans, they are recruiting for a Customer Success Team Manager to lead their Customer Success function in their increasing client portfolio, ensuring customers get the most out of the services provided and are continually supported and trained.
The Customer Success Team Manager does not personally manage customer accounts. Instead, they ensure the Customer Success team, processes, and systems operate effectively to deliver outstanding outcomes at scale.
The Role
- Line manage a team of 5 Customer Success Managers
- Set clear priorities, workloads, and performance expectations
- Coach, develop, and support team members
- Ensure the team has the product and sector knowledge required to serve education customers
- Hire and onboard new Customer Success Specialists
- Take responsibility of customer escalations
- Ensure the broader Customer Success team are fully enabled with:
- Product knowledge
- Release updates
- Best-practice guidance
- Support processes
