At a Glance
- Tasks: Be the go-to person for customer support and help solve their problems.
- Company: Join a forward-thinking company shaking up the construction industry.
- Benefits: Enjoy a generous salary, flexible working, and ongoing training.
- Other info: Dynamic team with opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference by providing exceptional customer experiences.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24300 - 29700 £ per year.
Our client in Bristol is looking for a new team member to join their Customer Support Team. They are breaking the norm in the construction industry and have digital products that are bang on for an old industry. They need to grow their team to support their fast-growing customer base and want individuals who are able to deliver a fantastic, personal customer experience. They have the tools and the knowledge to ensure this role is enjoyable as much as their customers will enjoy having you on their side.
Package:
- Generous basic salary
- Generous and flexible working benefits
- Structured and ongoing training, hands on support
- Flexible/home working policy
Key Responsibilities:
- Be the first point of contact for customer support requests
- Interact with customers to provide and process information in response to their questions, problems, concerns and requests about products and services
- Follow standard processes, procedures and adhere to customer SLAs
- Identify and escalate priority issues to Management team
- Build a rapport and strong relationship with customers by offering support and advice
- Accurately log and update customer records
- Assist in setting up and maintaining customers’ accounts
- Delivering online training sessions
- Ability to adapt to the needs of a growing business
Required Experience/Skills:
- A good logical approach to problem solving
- Ability to think on your feet in a highly demanding and fast-moving environment
- Professional attitude and presentation; polite, calm and customer-focused
- Strong multi-tasking ability
- Strong communicator with good interpersonal skills
- Commitment to always providing excellent customer service
- Take ownership of situations with positive and a can-do attitude
Desirable skills that will make you stand out from the crowd:
- Experience supporting end users in a customer service environment
- Experience working with SaaS applications/training services
- Experience in using ticket management or CRM software
Customer Support in Bristol employer: Gem Partnership Ltd Careers
As a SEND and Inclusion Learning Support Trainer, you will join a supportive and inclusive work culture that prioritises the growth and development of both employees and learners. With flexible working arrangements across various training centres, you will have the opportunity to make a meaningful impact on adult learners facing diverse challenges, while benefiting from ongoing professional development and a commitment to employee wellbeing.
Contact Details:
Gem Partnership Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gem Partnership Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gem Partnership Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gem Partnership Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Gem Partnership Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gem Partnership Ltd Careers!
How to prepare for a job interview at Gem Partnership Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
