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- Tasks: Manage projects and communicate with key stakeholders in housing maintenance.
- Company: Join GEM, a fast-growing London SME in mechanical and electrical services.
- Benefits: Enjoy 22 days holiday, private medical insurance, and a cycle to work scheme.
- Why this job: Make a positive social impact while developing your project management skills.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
- Other info: Full-time role based in North London with a starting salary of £30,000.
The predicted salary is between 24000 - 42000 £ per year.
GEM is a rapidly expanding, London-based SME delivering mechanical and electrical services for both the public and private sector. We provide a variety of services from one-off installations and servicing to capital investment schemes and planned preventative maintenance programmes with an emergency call-out service 24 hours a day, 365 days of the year.
Under the direction of SHEQ Management Personnel, the Compliance Supervisor will oversee the implementation and maintenance of the company’s SHEQ management system to ensure compliance and ongoing ISO 9001, 14001 and 45001 certifications.
We are seeking a Senior Projects Administrator to play a vital role in our service delivery and communication with key stakeholders across all contract types. These stakeholders include clients, residents, MPs, councillors, and community representatives. This pivotal position involves managing administrative functions, coordinating projects, and supporting the efficient operation of our housing maintenance department.
You will also be instrumental in embedding social responsibility initiatives into our social housing maintenance and repair projects—promoting community engagement and helping to deliver lasting positive social impact.
Key Responsibilities- Identify and correctly handle initial key stakeholder dissatisfaction in the first instance and manage effectively to prevent complaint escalation where possible. Keep the Company’s complaint log up to date and convert key data into information to report on trends.
- Provide recommendations on how GEM can improve its service based on trends and findings from investigations.
- Liaise with key stakeholders and ensure they are advised of outcomes following communication.
- Manage compensation or goodwill gesture arrangements if required and follow the correct process to have such arrangements agreed and approved by the Customer Service Manager/Contract Manager.
- Develop effective working relationships with client representatives including housing and disrepairs department to reduce duplication and ensure consistency of information and approach keeping tenants fully informed about building works and programmes.
- Attend Tenants and Residents Association meetings when required.
- Produce and populate a monthly report detailing the findings of the surveys and actions taken to address any issues or problems that have arisen.
- Carry out any other ad hoc duties necessary for the essential/operational running of the business as instructed by Line Manager or Directorate.
- Assist in planning, organising, and coordinating housing maintenance and repair projects.
- Liaise with contractors, suppliers, and internal teams to ensure timely and efficient project delivery.
- Lead on Social Value commitments by embedding community engagement and sustainability into projects.
- Identify and implement opportunities for positive social impact.
- Build strong community relationships and measure the outcomes of social initiatives.
- Produce reports on community engagement, environmental impact, and improvements to residents' quality of life.
- GCSEs (or equivalent) in Maths and English (grade C or above). Customer Service qualification is desirable but not essential.
- Essential: Strong understanding of customer care, particularly for vulnerable residents and those with special needs.
- Essential: Proven experience in delivering excellent customer service through stakeholder engagement.
- Essential: Familiarity with complaint procedures and handling processes.
- Desirable: Knowledge of mechanical & electrical or reactive maintenance contracts within building services.
- Strong problem-solving ability with a proactive approach to resolving issues.
- Comfortable working in a fast-paced, reactive environment.
- Capable of working independently while knowing when to seek support.
- Highly organised with excellent attention to detail and quality control.
- Strong interpersonal and communication skills, both verbal and written.
- Accuracy and professionalism in all documentation and reporting.
- Experience working with Local Authorities, Councils, or Housing Associations.
- At least 3 years in a Resident Liaison Officer (RLO) or customer service role.
- Background in project administration or coordination, ideally within social housing or construction.
- Holiday entitlement of 22 days in a complete holiday year, plus 1 day after each successful year of employment (capped at a total of 27 days after 5 years).
- Enhanced 5 days sick pay.
- Private Medical Insurance.
- Health Cash Plan.
- Contributory Pension Scheme.
- Car Lease Scheme via Salary Sacrifice.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- MyMindpal App.
- Financial Wellbeing.
- Retail Savings Platform.
This is a full-time permanent role based in North London. Salary starting at £30,000.
If you are a good fit for this role please apply within or send CV directly to Hazel on Hazel.chihuri@gemebs.com.
Contact Detail:
GEM Environmental Building Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Administrator
✨Tip Number 1
Familiarise yourself with GEM's services and values. Understanding their focus on social responsibility and community engagement will help you align your approach during interviews and discussions, showcasing your commitment to these principles.
✨Tip Number 2
Network with professionals in the housing maintenance and project administration sectors. Attend local events or join online forums where you can connect with individuals who have insights into the industry and may provide valuable advice or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled stakeholder dissatisfaction in previous roles. Being able to articulate your problem-solving skills and customer service experience will demonstrate your suitability for the Project Administrator position.
✨Tip Number 4
Research common challenges faced in social housing projects and think about how you would address them. This knowledge will not only prepare you for potential interview questions but also show your proactive approach to the role.
We think you need these skills to ace Project Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project administration and customer service. Emphasise any roles where you've engaged with stakeholders or managed complaints, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities outlined in the job description. Mention your understanding of social responsibility initiatives and how you can contribute to community engagement.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved issues in previous roles. This will demonstrate your proactive approach and ability to handle stakeholder dissatisfaction effectively.
Highlight Relevant Qualifications: Ensure you mention your GCSEs in Maths and English, and any customer service qualifications. If you have experience with local authorities or housing associations, make that clear as well.
How to prepare for a job interview at GEM Environmental Building Services Ltd
✨Research the Company
Before your interview, take some time to learn about GEM and its services. Understanding their mission, values, and recent projects will help you tailor your responses and show genuine interest in the role.
✨Prepare for Stakeholder Scenarios
Given the importance of stakeholder engagement in this role, think of examples from your past experience where you've successfully managed relationships or resolved complaints. Be ready to discuss these scenarios in detail.
✨Highlight Your Organisational Skills
As a Project Administrator, being organised is key. Prepare to discuss how you manage multiple tasks and ensure attention to detail in your work. Consider sharing specific tools or methods you use to stay organised.
✨Demonstrate Your Problem-Solving Ability
The role requires strong problem-solving skills, especially in a fast-paced environment. Be prepared to share examples of challenges you've faced in previous roles and how you approached resolving them effectively.
