Account Manager Debt Recovery

We are looking for an Account Manager in debt recovery. This position plays a key role in managing relationships between a company and its clients who owe outstanding debts. The role typically involves working to recover owed amounts while maintaining a professional relationship with clients. Here are the main responsibilities and skills involved in the role of an Account Manager in debt recovery:

Key Responsibilities:

1. Debt Collection Management:
   • Monitor and manage a portfolio of accounts with outstanding debts.
   • Contact clients via phone, email, or letter to remind them of overdue payments.
   • Negotiate payment terms and settlements.
2. Customer Relationship Management:
   • Build and maintain positive relationships with clients to encourage timely payments.
   • Provide clients with assistance on resolving payment issues or disputes.
   • Handle complaints or concerns related to outstanding debts.
3. Reporting:
   • Keep detailed records of debt recovery activities.
   • Generate regular reports on the status of debt recovery efforts.
   • Report to management on the progress and challenges of outstanding accounts.
4. Compliance:
   • Ensure all debt recovery processes are compliant with laws and regulations related to collections and financial practices.
   • Stay updated on changes in financial regulations or collection laws.
5. Problem Solving:
   • Work with clients to develop feasible payment plans or alternative solutions for debt repayment.
   • Address any financial disputes or challenges that may arise during the recovery process.

Skills and Qualifications:

• Communication Skills: Strong verbal and written communication to manage client relations effectively.
• Negotiation Skills: Ability to negotiate payment terms or settlement amounts with clients.
• Problem-Solving Skills: Addressing complex issues like payment disputes or financial hardship of clients.
• Attention to Detail: Accuracy in tracking accounts and managing payment schedules.
• Knowledge of Financial Laws: Understanding of the legal aspects surrounding debt collection practices.
• Organizational Skills: Managing multiple accounts and ensuring timely follow-up.
• Empathy: Being understanding and respectful, especially when dealing with clients facing financial difficulty.

Must have a Full Clean UK Driving Licence

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