Account Manager Debt Recovery

We a looking for an Account Manager in debt recovery. This position plays a key role in managing relationships between a company and its clients who owe outstanding debts. The role typically involves working to recover owed amounts while maintaining a professional relationship with clients. Here are the main responsibilities and skills involved in the role of an Account Manager in debt recovery: Key Responsibilities: 1. Debt Collection Management: * Monitor and manage a portfolio of accounts with outstanding debts. * Contact clients via phone, email, or letter to remind them of overdue payments. * Negotiate payment terms and settlements. 2. Customer Relationship Management: * Build and maintain positive relationships with clients to encourage timely payments. * Provide clients with assistance on resolving payment issues or disputes. * Handle complaints or concerns related to outstanding debts. 3. Reporting: * Keep detailed records of debt recovery activities. * Generate regular reports on the status of debt recovery efforts. * Report to management on the progress and challenges of outstanding accounts. 4. Compliance: * Ensure all debt recovery processes are compliant with laws and regulations related to collections and financial practices. * Stay updated on changes in financial regulations or collection laws. 5. Problem Solving: * Work with clients to develop feasible payment plans or alternative solutions for debt repayment. * Address any financial disputes or challenges that may arise during the recovery process. Skills and Qualifications: * Communication Skills: Strong verbal and written communication to manage client relations effectively. * Negotiation Skills: Ability to negotiate payment terms or settlement amounts with clients. * Problem-Solving Skills: Addressing complex issues like payment disputes or financial hardship of clients. * Attention to Detail: Accuracy in tracking accounts and managing payment schedules. * Knowledge of Financial Laws: Understanding of the legal aspects surrounding debt collection practices. * Organizational Skills: Managing multiple accounts and ensuring timely follow-up. * Empathy: Being understanding and respectful, especially when dealing with clients facing financial difficulty. Must have a Full Clean UK Driving Licence