At a Glance
- Tasks: Manage table service, take orders, and ensure a smooth guest experience.
- Company: Join Gelupo, one of London's favourite gelaterias, known for its innovation.
- Benefits: Enjoy free gelato, discounts, unlimited coffee, and health cover after probation.
- Other info: Flexible evening and weekend shifts with opportunities for career growth.
- Why this job: Be part of an exciting new table service concept and make a real impact.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 22950 - 28050 £ per year.
Gelupo is one of London's best-loved gelaterias - award-winning, always evolving, and about to open up something new with table service.
As a Floor Manager, you'll get:
- A free scoop of gelato every shift
- Dine in discount at our sister site Bocca di Lupo
- 30% off gelato and 20% off beverages and retail when you're off duty
- Unlimited coffee while you're on shift
- £50 birthday voucher to spend at Gelupo
- Up to £300 a year towards training after probation
- Health and wellbeing cover (75% back on things like gym, dental, physio) after probation
- An extra day of holiday for every year you stay, up to 5 days
The role involves managing the smooth day-to-day running of table service in Gelupo, providing excellent table service, managing staff, reservations, and ensuring smooth operations from beginning to end every day of the week. Please note this role requires flexibility to work evenings and weekends, in line with table service hours.
What you'll be doing:
- Managing day-to-day operations of the shop floor in the absence of the General Manager
- Personally running the table service section - taking orders, serving food and drinks, and looking after guests from arrival to departure
- Managing reservations and covers using SevenRooms
- Managing till and payment operations using Square
- Managing staff scheduling, holiday, and admin using Harri
- Managing and developing front-of-house staff for the table service
- Handling guest feedback and resolving issues with professionalism
- Supporting training and onboarding of new team members
- Working closely with the General Manager to shape and grow the table service concept
As Floor Manager, you'll need:
- Proven experience as an Assistant Manager or Floor Manager in a hospitality or restaurant setting
- Hands-on table service or waiting experience
- Experience managing reservations, ideally in a fast-paced, high-volume environment
- Working knowledge of SevenRooms, Square, and Harri, or similar systems
- Strong leadership skills with a hands-on approach
- Excellent guest-facing manner and problem-solving ability
- Flexibility to work evenings and weekends
- Passion for food and genuine interest in Italian gelato culture is a bonus
If you're an experienced Floor Manager looking to shape a brand new offering from the ground up, we'd love to hear from you.
Evening Floor Supervisor employer: Gelupo
At Gelupo, we pride ourselves on being more than just a gelateria; we foster a vibrant and inclusive work culture where creativity and passion for food thrive. As a Senior Chef de Partie, you'll enjoy unique benefits like free gelato, cost price food and wine, and generous training allowances, all while working in the heart of London, a city known for its culinary diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Evening Floor Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Gelupo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Gelupo
Don't be shy about reaching out to Gelupo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Evening Floor Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Gelupo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Gelupo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
