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- Tasks: Provide first-line technical support and resolve incidents for end users.
- Company: Join Gelfand, Rennert & Feldman, a dynamic IT team.
- Benefits: Gain valuable experience while enjoying a supportive work environment.
- Why this job: Kickstart your tech career and enhance your problem-solving skills.
- Qualifications: Basic technical knowledge and a passion for customer service.
- Other info: Opportunity to learn and grow in a fast-paced IT setting.
The predicted salary is between 25000 - 32000 £ per year.
Gelfand, Rennert & Feldman is seeking a Junior Service Desk Analyst to join our IT team. The Junior Service Desk Analyst provides first line technical support to end users, assisting with the resolution of common incidents and service requests under guidance from senior team members. This role focuses on delivering a positive customer experience, building foundational technical skills, and learning standard IT service management processes. The Junior Service Desk Analyst supports efficient service desk operations while adhering to established IT, security, and corporate standards, and contributes to meeting defined SLAs and KPIs through accurate ticket handling and timely escalation.
Primary Responsibilities
- Resolve standard to moderately complex incidents and service requests independently, including:
- Endpoint operating systems (Windows and/or macOS)
- Identity and access basics
- Microsoft 365 and enterprise applications
- Printing, VPN, and network connectivity issues
Technical Support & Troubleshooting
- Perform basic troubleshooting of software, hardware, and mobile device issues using documented runbooks and knowledge articles.
- Assist with remote software installations.
Junior Service Desk Analyst in London employer: Gelfand, Rennert & Feldman, Focus Partners Business Management
Contact Detail:
Gelfand, Rennert & Feldman, Focus Partners Business Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Service Desk Analyst in London
✨Tip Number 1
Network with current employees at Gelfand, Rennert & Feldman. Reach out on LinkedIn or join relevant groups to get insider info about the company culture and what they value in a Junior Service Desk Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on common technical issues related to Windows, macOS, and Microsoft 365. We recommend practising troubleshooting scenarios so you can demonstrate your problem-solving skills effectively.
✨Tip Number 3
Showcase your customer service skills during the interview. Remember, this role is all about delivering a positive experience, so be ready to share examples of how you've handled customer interactions in the past.
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets noticed, and you can easily track your progress. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Junior Service Desk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Service Desk Analyst role. Highlight any relevant experience you have with technical support, customer service, or IT systems. We want to see how your skills match what we're looking for!
Show Your Passion: In your cover letter, let us know why you're excited about this position. Share your enthusiasm for technology and helping others. A genuine passion can really make your application stand out!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant. We appreciate straightforward communication, especially in a tech support role!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gelfand, Rennert & Feldman, Focus Partners Business Management
✨Know Your Tech Basics
Brush up on your knowledge of endpoint operating systems like Windows and macOS, as well as Microsoft 365. Being able to discuss common issues and solutions will show that you're ready to tackle the role head-on.
✨Familiarise Yourself with ServiceNow
Since you'll be using ServiceNow for ticket handling, it’s a good idea to get acquainted with its features. Even if you haven't used it before, understanding how ticket categorisation and prioritisation works can give you an edge.
✨Customer Experience is Key
Remember, this role is all about delivering a positive customer experience. Think of examples from your past where you've helped someone solve a problem or provided excellent service, and be ready to share those stories.
✨Prepare for Troubleshooting Scenarios
Expect some practical questions or scenarios during the interview. Practice basic troubleshooting steps for common issues, like network connectivity or software installations, so you can demonstrate your problem-solving skills effectively.