Radiology Administrator

George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join#TeamEliot.

Don’t meet every single requirement? Studies have shown that women and people of colour aren’t as likely to apply unless they meet every qualification of non specialist roles.

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

**PLEASE NOTE: This role is not eligible for current or future visa sponsorship**

22.5 hours per week (3 days per week - Shift patterns - see below)

Permanent

Interview Date: November (TBC)

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

Shift Patterns - This role will be 3 days a week on a rota basis.Hours can include:

• 7:30am – 15:30pm
• 8:00am – 16:00pm
• 9:00pm – 17:00pm
• 11:00am – 19:00pm

Main duties of the job

• Use the computerised Patient Administration System, when necessary, to confirm patient/referrers’ details, as well as patients’ admission status.
• Assist secretarial staff in sending printed reports referring to clinician.
• Pull and send copies of reports/images requested by other hospitals, following departmental procedure.
• Assist appointment clerks with scheduling of appointments and sending letters.
• Request patients’ hospital medical notes, if required.
• Attend departmental admin meetings and contribute to the improvement of the Radiology service. Ensure personal awareness and knowledge of departmental and Trust wide issues.
• Receive telephone queries from patients and referrers and action them, as per agreed guidelines.
• Any other ad hoc duties in line with post and grades responsibilities, as directed by the Office Manager or Deputy.
• Participating in relevant training events as required.
• Undergo an annual appraisal within the department, which will enable post holders to develop an appropriate training and development plan for both personal and professional needs.
• Ensure that all mandatory training is taken and updated as required and in line with Health and Safety policies.
• Develop and maintain positive and professional relationships within the department.
• Update Radiographers/Radiologists/Sonographers of any changes to their appointment lists and pass relevant information given by the patient at reception.

Working for our organisation

Here at George Eliot our vision to‘excel at patient care’ takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

• To provide comprehensive administrative service to the Radiology Department.
• Scan patient referrals into the Radiology Information System (RIS).
• Check that all patient information is correct via three-point check.
• Staff the department reception area, meeting patients, accepting referrals and checking details for accuracy.
• Update Radiographers/Radiologists/Sonographers of any changes to their appointment lists and pass relevant information given by the patient at reception.
• Use the computerised Patient Administration System, when necessary, to confirm patient/referrers details, as well as patients’ admission status.
• Assist secretarial staff in sending printed reports to referring clinician.
• Pull and send copies of reports/images requested by other hospitals, following departmental procedure.
• Assist appointment clerks with scheduling of appointments and sending letters.
• Request patients’ hospital medical notes, if required.
• Attend departmental admin meetings and contribute to the improvement of the Radiology service. Ensure personal awareness and knowledge of departmental and Trust wide issues.
• Receive telephone queries from patients and referrers and action them, as per agreed guidelines.
• Any other ad hoc duties in line with post and grades responsibilities, as directed by the Office Manager or Deputy.
• Participate in relevant training events as required.
• Undergo an annual appraisal within the department, which will enable post holder to develop an appropriate training and development plan of both personal and professional needs.
• Ensure that all mandatory training taken and updated as required and in line with Health and Safety policies.
• Develop and maintain positive and professional relationships within the department.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person specification

Experience and Knowledge

• Experience of working with computerised systems
• Experience of working with the public

Qualification(s) and Professional Training

• GCSE numeracy and literacy qualifications or equivalent
• ECDL

Skills and Abilities

• IT skills to NVQ2 or equivalent/Advanced keyboard skills

Personal Qualities

• Communicates calmly, clearly and effectively in all situations
• Able to work as part of a team
• Able to prioritise own workload

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual – taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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