At a Glance
- Tasks: Provide high-quality reception support in a busy hospital environment.
- Company: Join the friendly team at Norfolk and Norwich University Hospital.
- Benefits: Enjoy NHS perks, flexible hours, and access to on-site facilities.
- Other info: Be part of a diverse workforce with excellent career growth opportunities.
- Why this job: Make a real difference for patients while gaining valuable experience.
- Qualifications: Good literacy, numeracy, and previous clerical or customer service experience.
The predicted salary is between 37035 - 45265 £ per year.
We are looking to recruit a pooled receptionist within Care Group D here at the Norfolk and Norwich Hospital. This is a fixed term contract which will require flexibility in working pattern to ensure the service is covered 7 days a week and could involve working any time in a 24 hour period. You will be required to support all of our reception teams across the department which includes wards and outpatient reception areas.
Main duties of the job
The post holder will provide a high-quality reception and support service within an inpatient and outpatient setting and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post. If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
Please refer to the Job Description for the full specification of responsibilities and requirements for this post. If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Please note that this advertised position does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
- Good general standard of literacy and numeracy
Experience
- Previous clerical work including data input
- Experience in NHS or customer service organisation
Skills
- Good communication and interpersonal skills
- Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
- Flexible - able to multi-task and prioritise
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist - Maternity & Obstetric in Norwich employer: Geh
George Eliot Hospital NHS Trust is an exceptional employer, dedicated to providing high-quality patient care while fostering a supportive and inclusive work environment. With benefits such as a generous annual leave policy, on-site nursery, and opportunities for professional development, employees are encouraged to grow and thrive in their roles. Located in Nuneaton, the Trust offers a unique chance to make a meaningful impact in the community, all while being part of a compassionate team that values effective communication and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Maternity & Obstetric in Norwich
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We think you need these skills to ace Receptionist - Maternity & Obstetric in Norwich
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Geh.
How to prepare for a job interview at Geh
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Geh's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
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✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
