At a Glance
- Tasks: Support Mental Health Act compliance and ensure patients' rights are upheld.
- Company: Join the Norfolk and Norwich University Hospital, a leading NHS trust.
- Benefits: Enjoy NHS perks, flexible working, and access to on-site facilities.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Make a real difference in mental health care while developing your skills.
- Qualifications: Good education and proficiency in Microsoft Office; NVQ Level 3 preferred.
The predicted salary is between 28392 - 31157 £ per year.
The Complex Health Hub is seeking a Mental Health Act (MHA) Compliance Officer to support the delivery of a high-quality, compliant and responsive MHA administration service across the Norfolk and Waveney University Hospitals Group. Based at the Norfolk and Norwich University Hospital (NNUH), the post holder will work closely with the Mental Health Act Administration Manager to manage and scrutinise statutory processes and documentation relating to patients detained under the Mental Health Act across NNUH, James Paget University Hospital (JPUH) and Queen Elizabeth Hospital King's Lynn (QEH). The role also supports the monitoring and assurance of MHA compliance across the Trust Group.
The post holder will provide specialist advice, guidance and support to staff on complex and sensitive issues relating to the Mental Health Act, ensuring that legal requirements are met and patients' rights are upheld. Whilst prior knowledge of Mental Health Act administration is desirable, full training will be provided. You will have the ability to work independently, using initiative and be able to respond flexibly to changing service demands, in line with Trust policies and standards. Strong organisational skills, attention to detail and the ability to manage confidential information are essential.
Main duties of the job
- Support the Mental Health Act Administration Manager in delivering a high-quality administrative service that meets statutory requirements and ensures the effective operation of the Group MHA Administration function.
- Receive and scrutinise statutory documentation, identifying errors and ensuring corrections are completed within legal timescales.
- Provide written information to patients and their nearest relatives.
- Coordinate Mental Health Tribunals and Associate Hospital Manager Reviews, including arranging hearings, notifying relevant parties and processing documentation in accordance with MHA legislation and the Code of Practice.
- Manage competing priorities to ensure statutory deadlines are consistently achieved.
- Maintain accurate records and support data collection and reporting requirements.
- Support with data analysis and reporting in the absence of the Mental Health Act Administration Manager.
- General administration tasks to support the NNUH Mental Health team and the Complex Health Hub as demand indicates.
About us
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.
We can offer you the full range of NHS benefits/discounts and in addition:
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room at NNUH Colney Lane site
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH Colney Lane site
- Free 24-hours confidential counselling support
- On-site Nursery at NNUH Colney Lane
- On-site cafes offering staff discounts at NNUH Colney Lane
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Job responsibilities
The role requires the coordination of statutory documentation and the effective management of information flows to support the safe and efficient operation of the service. Supporting staff to ensure compliance with the Mental Health Act and associated legislation, safeguarding patients' legal rights. Acting as a key point of contact for enquiries from patients, carers and healthcare professionals. Liaising with clinical teams and external professionals to obtain and process statutory documentation. Maintaining accurate and up-to-date records across relevant systems, including electronic patient records and local trackers. Working collaboratively with internal departments and external stakeholders, including:
- Mental Health Liaison Teams and hospitals clinical staff
- Safeguarding teams
- Consultant Psychiatrists and Approved Mental Health Professionals (AMHPs)
- Independent Mental Health Advocates (IMHAs), solicitors and legal representatives
- HM Courts & Tribunals Service (First-tier Tribunal Mental Health)
- Ministry of Justice and the Care Quality Commission
Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.
Please note that this advertised position does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.
Person Specification
Qualifications
- Good standard of education with proficiency in Microsoft Office applications
- NVQ Level 3 in administration or equivalent
Experience Skills
- Excellent organisational skills
- Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mental Health Act Compliance Officer in Norwich employer: Geh
George Eliot Hospital NHS Trust is an exceptional employer, dedicated to providing high-quality patient care while fostering a supportive and inclusive work environment. With benefits such as a generous annual leave policy, on-site nursery, and opportunities for professional development, employees are encouraged to grow and thrive in their roles. Located in Nuneaton, the Trust offers a unique chance to make a meaningful impact in the community, all while being part of a compassionate team that values effective communication and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Act Compliance Officer in Norwich
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We think you need these skills to ace Mental Health Act Compliance Officer in Norwich
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Geh.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Geh.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Geh. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Geh. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Geh
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Geh’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
