Outpatient Appointment Centre Booking Coordinator in Cambridge

An exciting opportunity has arisen to join the Outpatient Appointment Centre as a booking coordinator. You will work as part of an enthusiastic team in a busy office environment helping to deliver and maintain a professional administration/clerical service to patients, relatives and colleagues and Trust staff.

Main duties of the job:

• To deliver and maintain a professional administration service to the Outpatients' department and to all users including patients, relatives and colleagues.

About us:

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds, the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential.

Job responsibilities:

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. This vacancy will close at midnight on 8th November 2026. Interviews are due to be held on 13th November 2026. All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Benefits to you:

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Person Specification:

• Qualifications:
• Educated to GCSE level or equivalent
• NVQ level 2 Customer Service/ Business Admin/ ITQ or equivalent experience
• Typing qualification or equivalent
• Medical Secretary qualification or equivalent
• Experience:
• Experience of working in a busy administrative/office environment or reception role
• Prioritising, planning and organising own tasks
• Ability to understand various NHS guidelines, work within them and recognise when these guidelines have been breached
• Experience of customer service or dealing with the public
• Experience of dealing with difficult situations and confrontations
• Experience of IT packages - Microsoft Office
• Previous experience of working in NHS
• Previous experience of working with medical records
• Experience of call handling
• Knowledge:
• Understanding of confidentiality and data protection
• Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues
• Knowledge of bespoke and general IT systems and using multiple software
• Knowledge of the Trust including awareness of priorities
• Knowledge of Trust information systems
• Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems
• Knowledge of Medical Terminology
• Skills:
• Ability to work as part of a team
• Good communication skills including telephone, email, face to face
• Ability to learn and adapt to complex processes and procedures
• Ability to touch type
• Additional Requirements:
• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of kind, safe and excellent.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.