Finance & Operations Assistant (Home Based) in Norwich

About Gegan Environmental Management

Gegan Environmental Management is a leading waste management and environmental services provider, helping businesses across the UK reduce waste, cost, and carbon. We work in partnership with our customers to deliver innovative recycling, resource recovery, compliance, and sustainability solutions. As a Certified B Corporation, we are committed to operating responsibly, supporting our employees, and creating a positive impact for our customers, communities, and the environment. Joining Gegan means becoming part of a business that balances commercial success with environmental and social responsibility while helping organisations manage resources more sustainably.

Role Summary

The Finance & Operations Assistant supports financial administration and operational coordination for a waste management service. This is a home-based role, but it begins with face-to-face, on-site training to ensure you fully understand our systems, processes, and operational workflows before transitioning to remote work. The role blends financial accuracy with operational problem-solving and daily communication with internal teams, drivers, customers, suppliers, and external partners.

Key Responsibilities

• Financial Administration
• Prepare, issue, and reconcile customer invoices for waste collection and disposal services.
• Process supplier invoices, verify landfill and haulage charges, and maintain accurate digital records.
• Support weekly and monthly financial reporting, including revenue tracking and cost analysis.
• Monitor outstanding payments and assist with credit control activities.
• Reconcile operational data, including tonnage reports and route sheets, against financial records.
• Operational Support
• Assist with route planning and scheduling coordination.
• Track daily operations, logging service issues and escalating delays or missed collections.
• Maintain Duty of Care documentation, Waste Transfer Notes, and compliance records.
• Liaise with disposal facilities and recycling partners to confirm bookings and resolve discrepancies.
• Respond to customer enquiries relating to collections, billing, and service changes.
• Systems & Data
• Maintain accurate information within finance and operational systems.
• Produce reports using spreadsheets and operational dashboards.
• Organise and maintain digital records for audits and compliance purposes.

Skills & Competencies

• Excellent attention to detail.
• Strong numerical and analytical skills.
• Good understanding of operational processes and service delivery.
• Excellent written and verbal communication skills.
• Strong IT skills, particularly Microsoft Excel.
• Ability to work independently and manage workload effectively.
• Proactive problem-solving skills and a positive attitude.

Qualifications & Experience

• Previous experience in finance administration, operations support, or a similar role.
• Experience within waste management, logistics, transport, or environmental services would be advantageous.
• Familiarity with invoicing systems, ERP software, CRM platforms, or weighbridge systems is desirable.
• GCSEs, A-Levels, or equivalent qualifications.
• Finance, accounting, business administration, or related qualifications are beneficial.

Working Environment

This is a home-based role following an initial period of face-to-face, on-site training to ensure a full understanding of systems, processes, and operational workflows. Following training, the role becomes fully remote and requires strong self-management, reliable internet access, and confidence working independently. Regular communication with colleagues, customers, suppliers, and operational teams is essential to ensure smooth service delivery. Must be willing to travel during the training period to ST11.

Equal Opportunities

Gegan Environmental Management is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.