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For Companies At a Glance
- Tasks: Provide expert technical support and resolve complex issues for our Dealer Network.
- Company: Join Geely Auto UK, a growing leader in the automotive industry.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Why this job: Make a real impact by ensuring customer satisfaction and trust in the Geely brand.
- Qualifications: Technical expertise and strong problem-solving skills are essential.
- Other info: Dynamic role with opportunities for hands-on coaching and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are growing at Geely Auto UK! We are looking for a Technical Quality Specialist to report into the Technical Quality Manager within the Aftersales team at Geely Auto UK Head office.
Main Responsibilities
- Provide expert technical support to Dealers, resolving complex technical issues efficiently.
- Take full ownership of each case, providing confident guidance with a customer‑first mindset while meeting our standards for response quality and timeliness.
- Be the expert our Dealer Network relies on to deliver fast, accurate and customer‑focused technical solutions.
- Using our approved systems (GDMS & GLDS), diagnose concerns remotely or directly on‑site, ensuring every enquiry receives a clear, high‑quality resolution.
- Drive technical case closure through remote support or hands‑on repair coaching, collaborating closely with our Customer Service Centre, manufacturing partners and both technical and non‑technical training teams.
- Ensure our customers experience the highest levels of satisfaction and trust in the Geely brand.
Documentation & Knowledge Sharing
- Develop and maintain comprehensive technical documentation, including the publication of typical case studies to aid in problem‑solving and knowledge sharing.
Technical Quality Specialist in Milton Keynes employer: Geely Auto UK
Contact Detail:
Geely Auto UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Quality Specialist in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Geely Auto UK on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Technical Quality Specialist.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. We should be ready to discuss how we’ve tackled complex issues in the past, showcasing our customer-first mindset and problem-solving skills.
✨Tip Number 3
Showcase our passion for the automotive industry! During interviews, let’s share why we’re excited about working with Geely and how we can contribute to their mission of delivering high-quality technical solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Geely team.
We think you need these skills to ace Technical Quality Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Quality Specialist role. Highlight relevant experience and skills that match the job description, especially your technical support expertise and customer-first mindset.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've resolved complex technical issues in the past and how you can bring that experience to Geely Auto UK.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Mention any tools or systems you've used, like GDMS & GLDS, and how you've successfully diagnosed and resolved technical concerns.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role directly!
How to prepare for a job interview at Geely Auto UK
✨Know Your Technical Stuff
Make sure you brush up on your technical knowledge related to automotive systems and diagnostics. Be prepared to discuss specific tools like GDMS & GLDS, and how you've used them in past roles. This will show that you're not just familiar with the systems but can also apply them effectively.
✨Customer-First Mindset
Since the role emphasises a customer-first approach, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction and how you handle complex issues.
✨Collaboration is Key
This position involves working closely with various teams, so be ready to talk about your experience in collaborative environments. Highlight instances where you've successfully worked with others to resolve technical issues or improve processes, showcasing your teamwork skills.
✨Documentation Skills Matter
As part of the role, you'll need to maintain technical documentation. Be prepared to discuss your experience with creating and managing documentation. Bring examples if possible, as this will illustrate your attention to detail and ability to communicate complex information clearly.
