Aftersales Product Specialist in Coventry

Overview of the Aftersales Product Specialist role at Geely Auto UK. We are looking for an Aftersales Product Specialist to join our Aftersales Team. Reporting into the Parts Manager, the Aftersales Product Specialist will manage the development and reporting of Accessories and locally sourced Spare Parts along with Spare Parts reporting and pricing. Ensuring a profitable and timely delivery of accessories and locally sourced Spare Parts while managing contracts, inventory, suppliers, POs and promotions to Dealers. This role will be primarily based in Coventry with a hybrid working policy, but travel to our Head Office in Milton Keynes will be required.

Responsibilities

• Accessories: Development, planning and delivery of a profitable accessory range (including Merchandise) by vehicle during product life cycle.
• Promotion of accessories and spare parts with the management of pricing and competitor price points.
• Adherence to meet UK/EU regulatory requirements.
• Reporting of accessories by Dealer and vehicle sales channel.
• Become the expert on accessories by implementing minimum standards with Sales and Dealer partners.
• Raising relevant data sets on IT systems.
• Locally Sourced Spare Parts: Procure and develop locally sourced spare parts at competitive prices from identified range gaps.
• Manage the supplier base from cost, tendering, contract, negotiation and PO.
• Market and promote locally sourced Spare Parts in relevant channels.
• Pricing and Stock Management: Manage Dealer pricing from RRP to Net Invoice value.
• Track and manage gross margins and costs to meet business KPIs.
• Communicate and implement price changes to the Dealer network.
• Support DMS providers with pricing updates and associated data.
• Optimise stock holding to ensure customer satisfaction while controlling costs.
• Contracts: Liaise with legal and suppliers on Spare Parts contracts and terms.
• Other Duties: Support other Spare Parts team members over holiday periods; support Dealers with Spare Parts Enquiries; support logistics operations; prioritise business objectives.

Key Working Relationships

• Direct Report to: Parts Manager
• Internal Stakeholders: Sales, Dealer Network Development, Marketing, and functional departments, Geely HQ
• External Stakeholders: Dealers, Suppliers & Customers

Decision Making Scope: Ability to make sound financial plans and deliver on the plan within the given time scale with the support of the Parts Manager and Aftersales Director.

Key Challenges: As a start-up business, this is a fast-paced environment that offers variety on a daily basis.

Education, Training and Experience: Bachelor’s degree in business, Finance, Automotive technology, Engineering, Customer Service or a related field.

Work Experience: Or comparable qualifications or experience. Minimum of 3 years of experience in automotive as a product manager/category manager or a product management role, preferably within an OEM, Distributor, Dealer group or car brand company.

Key Skills Required:

• Strong attention to detail and organizational skills.
• Effective communication and interpersonal skills.
• Strong proficiency in using MS tools, Power BI and SAP.
• Ability to work well under pressure and meet deadlines.
• Customer-centric mindset and a proactive approach to problem-solving.
• Can do attitude - Results driven.

Attributes Required:

• Team player with strong leadership qualities: A collaborative team player with the confidence to take the lead.
• Ability to build and maintain strong relationships with colleagues and stakeholders.
• Results-oriented and Proactive: Highly driven and motivated to achieve results in a fast-paced, dynamic environment.
• Proactive and resourceful in identifying and addressing potential challenges.
• Resilience and Adaptability: Ability to thrive under pressure and manage competing demands effectively.
• Commitment to Ethical Standards: Adherence to the highest ethical standards in all aspects of the role.
• Passion for the Industry: A genuine interest in the automotive industry and a passion for delivering the best service possible.

What can we offer you beyond the salary?

• Geely ECOS Scheme
• Life Assurance
• Enhanced Maternity and Paternity Pay
• Medicash
• Bike2work scheme
• Salary Extras

Equal Opportunity: We are an equal opportunities employer. At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.

The Geely story began in 1986 with a simple but powerful idea. When founder, Eric Li, chose the name Geely, meaning “lucky”, it was about much more than just good fortune. His ambition was to build something that would move people forward with confidence and optimism. Today, that same spirit drives everything Geely does.