At a Glance
- Tasks: Shape exceptional ownership experiences for Geely customers and drive aftersales excellence.
- Company: Join Geely, a forward-thinking automotive group redefining mobility with iconic brands.
- Benefits: Enjoy 25 days annual leave, pension scheme, life assurance, and enhanced parental pay.
- Other info: Diverse and inclusive workplace committed to your professional growth.
- Why this job: Be part of an exciting growth phase and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service or automotive roles; degree in relevant fields is a plus.
The predicted salary is between 30000 - 40000 £ per year.
At Geely, our story began in 1986 with a simple but powerful idea that has driven us to become one of the world’s most forward-thinking automotive groups. We are Geely Auto UK, the UK arm of Geely Auto Group. Having entered the market in 2025 with our first electric SUV, the Geely EX5, we’re continuing to grow rapidly as we build a nationwide dealer and service network.
Job Purpose
Reporting to the Aftersales Experience Manager, the Aftersales Experience Executive plays a pivotal role in supporting the delivery of a class-leading ownership and aftersales experience for Geely customers across the UK. This role acts as a key link between Geely Auto UK, its dealer network, customer contact centre, roadside assistance partner, and customers, ensuring that every interaction reflects Geely's commitment to customer excellence. The successful candidate will support the development and implementation of Geely's aftersales customer experience strategy, helping retailers continuously improve performance, customer satisfaction, and loyalty. They will work closely with Regional Aftersales Managers to coach and support the dealer network, additionally have a close working relationship with the technical UK team to resolve customer issues, and ensure aftersales standards are consistently delivered. The role will also play a leading part in the development and launch of Geely Care+, the wider Geely Aftersales Charter, service plans, national service pricing programmes, own communications, website content and customer engagement initiatives across retail and fleet customer channels. This is a highly visible and cross‑functional position offering the opportunity to help shape the future of Geely's aftersales operation during an exciting period of rapid growth and expansion.
Main Responsibilities
- Help shape and deliver an exceptional ownership experience for Geely customers across the UK.
- Partner with Regional Aftersales Managers and retailers to drive customer satisfaction, resolve issues and promote aftersales excellence.
- Support the development and launch of Geely Care+ and other customer‑focused aftersales initiatives.
- Own and develop Geely UK's Service Plan programme and support National Service Pricing activities.
- Work closely with Marketing and Digital teams to enhance owner communications, website content and aftersales customer engagement.
- Support the performance of our Customer Contact Centre and Roadside Assistance partners, ensuring customers receive outstanding support when they need it most.
- Analyse customer feedback and performance data to identify opportunities for continuous improvement.
- Collaborate across the business to help build a best‑in‑class aftersales experience for both Retail and Fleet customers.
Education, Skills And Personal Characteristics Required
- Degree, diploma or professional qualification in Business, Automotive Management, Customer Experience, Marketing or a related discipline is desirable. Equivalent industry experience will be considered in place of formal qualifications.
- Experience within the automotive industry, preferably in Aftersales, Service Operations, Customer Experience or Customer Service roles.
- Experience working with retailer or dealer networks would be advantageous.
- Experience managing customer enquiries, complaints or escalation processes.
- Understanding of customer satisfaction programmes, customer journey management and customer retention initiatives.
- Experience working with CRM systems and customer feedback platforms.
- Exposure to service plans, aftersales programmes, roadside assistance or customer contact centre operations would be beneficial.
What Can We Offer You Beyond The Salary
- 25 days annual leave + bank holidays
- Company pension scheme
- Geely ECOS scheme x6
- Life assurance
- Enhanced Maternity and Paternity Pay
- Medicash
- Bike2work scheme
We Are An Equal Opportunities Employer
At Geely Auto UK, we value diversity and inclusion and welcome applications from all candidates. We are committed to fair recruitment and ensuring everyone has the opportunity to reach their full potential. If you believe you are right for this role, we warmly welcome your application.
Aftersales Experience Specialist in Coventry employer: Geely Auto UK
Geely Auto UK is an exceptional employer that fosters a dynamic and inclusive work culture, offering employees the chance to be part of a rapidly growing automotive group committed to redefining mobility. With a focus on employee development, competitive benefits such as 25 days annual leave, enhanced parental pay, and a supportive environment for career growth, Geely empowers its team to deliver outstanding customer experiences while shaping the future of aftersales in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Experience Specialist in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Geely Auto UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Geely Auto UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftersales Experience Specialist in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Geely Auto UK:Your cover letter is your chance to shine! Tell us why you want to work at Geely Auto UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Geely Auto UK!
How to prepare for a job interview at Geely Auto UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
