At a Glance
- Tasks: Troubleshoot complex tech issues and improve system performance in a dynamic environment.
- Company: Join Geek+, a leader in smart logistics and robotics innovation.
- Benefits: Competitive salary, opportunities for travel, and a chance to work with cutting-edge technology.
- Other info: Exciting career growth opportunities in a global company.
- Why this job: Make a real impact in the future of logistics and automation.
- Qualifications: Tech-savvy with problem-solving skills and a basic understanding of AI models.
The predicted salary is between 40000 - 50000 £ per year.
Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations. With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries. Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
Responsibilities:
- Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
- Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
- Collaborate on system upgrades, working closely with R.
- Basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications.
- Able to use English/Chinese as a working language for technical communication, documentation reading, and writing; open to business travel or relocation (Toronto, Canada; London/Manchester, UK).
- Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS).
System Technical Support employer: Geek+
At Geek+, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the fast-paced world of smart logistics. Our Toronto and UK locations provide unique opportunities for professional growth, with access to cutting-edge technology and a commitment to employee development. Join us to be part of a forward-thinking team dedicated to transforming the logistics industry while enjoying a supportive environment that values your contributions.
