At a Glance
- Tasks: Troubleshoot complex tech issues and improve system performance in a dynamic environment.
- Company: Join Geek+, a leader in smart logistics and robotics innovation.
- Benefits: Competitive salary, opportunities for travel, and a chance to work with cutting-edge technology.
- Other info: Exciting career growth opportunities in a global tech company.
- Why this job: Be part of a team transforming logistics with AI and robotics solutions.
- Qualifications: Technical support experience and familiarity with AI models and warehouse systems.
The predicted salary is between 40000 - 50000 £ per year.
Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations. With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries. Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
Responsibilities:
- Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
- Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
- Collaborate on system upgrades, working closely with R.
- Basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications.
- Able to use English/Chinese as a working language for technical communication, documentation reading, and writing; open to business travel or relocation (Toronto, Canada; London/Manchester, UK).
- Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS).
System Technical Support in Nottingham employer: Geek+
At Geek+, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the fast-paced world of smart logistics. Our employees benefit from comprehensive growth opportunities, including hands-on experience with cutting-edge robotics and AI technologies, while enjoying a supportive environment that values diversity and encourages continuous learning. Located in vibrant cities like Toronto and London, our team enjoys not only competitive compensation but also the chance to be at the forefront of transforming global supply chains.
