Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety... these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.Job ResponsibilitiesSystem Troubleshooting and Closed-Loop Incident Management: Responsible for fault analysis and resolution of the company's proprietary systems (WES, RMS, IOP, etc.). Establish issue tracking mechanisms and drive closed-loop management from issue discovery to resolution. Continuously optimize system performanceBusiness Operations Support: Develop deep understanding of customer business scenarios. Support business operations process optimization and efficiency improvement. Proactively identify potential risks and provide improvement recommendations to continuously enhance customer satisfactionKnowledge Management and Customer Enablement: Systematically document issues and solutions, building and maintaining a system knowledge base. Deliver system training and enablement to customers, enhancing their understanding of the systems and their independent operational capabilitiesCross-Functional Collaboration: Work closely with R&D, product, and implementation teams to drive rapid issue localization and resolution, ensuring stable system operationJob RequirementsEducation & Major: Bachelor's degree or above in Computer Science, Software Engineering, Information Management, Automation, Logistics Engineering, or related fieldsTechnical Skills: Solid foundation in databases (SQL queries) and familiarity with basic Linux operations. Programming experience (Java, Python, Shell, etc.) is preferredProblem Analysis Ability: Clear logical thinking with strong problem analysis and troubleshooting capabilities. Able to quickly identify root causes from complex scenariosCommunication Skills: Strong verbal and written communication skills. Able to translate technical issues into language easily understood by customersLanguage Proficiency: Native-level Chinese. English as a working language - proficient in reading and writing, with conversational ability for routine work communicationPreferred QualificationsInternship experience in technical support or operations at an internet/technology companyFamiliarity with the warehouse logistics industry or WMS, WCS, RMS, and other warehouse management systemsData analysis capability - able to use tools such as Excel or Python for data mining and report analysisExperience in customer training or technical documentation writingFluent spoken English, capable of supporting overseas customers (AP, EU, and US regions)Knowledge of the ITIL service management framework or experience using ITSM tools
L2 System Technical Support Engineer in London employer: Geek+
At Geek+, we pride ourselves on being an innovative leader in smart logistics, offering a dynamic work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that encourages open communication and teamwork. Located at the forefront of technological advancement, our team enjoys the unique advantage of working with cutting-edge robotics and AI solutions, making a tangible impact across various industries while enjoying a flexible and supportive workplace.
