At a Glance
- Tasks: Troubleshoot systems, optimise performance, and enhance customer satisfaction through proactive support.
- Company: Geek+, a global leader in smart logistics and advanced robotics.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities to collaborate across departments.
- Why this job: Join a cutting-edge tech company and make a real impact in the logistics industry.
- Qualifications: Bachelor's degree in relevant fields and strong problem-solving skills.
The predicted salary is between 49500 - 60500 £ per year.
Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations. With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety... these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries. Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
Job Responsibilities
- System Troubleshooting and Closed-Loop Incident Management: Responsible for fault analysis and resolution of the company's proprietary systems (WES, RMS, IOP, etc.). Establish issue tracking mechanisms and drive closed-loop management from issue discovery to resolution. Continuously optimize system performance.
- Business Operations Support: Develop deep understanding of customer business scenarios. Support business operations process optimization and efficiency improvement. Proactively identify potential risks and provide improvement recommendations to continuously enhance customer satisfaction.
- Knowledge Management and Customer Enablement: Systematically document issues and solutions, building and maintaining a system knowledge base. Deliver system training and enablement to customers, enhancing their understanding of the systems and their independent operational capabilities.
- Cross-Functional Collaboration: Work closely with R&D, product, and implementation teams to drive rapid issue localization and resolution, ensuring stable system operation.
Job Requirements
- Education & Major: Bachelor's degree or above in Computer Science, Software Engineering, Information Management, Automation, Logistics Engineering, or related fields.
- Technical Skills: Solid foundation in databases (SQL queries) and familiarity with basic Linux operations. Programming experience (Java, Python, Shell, etc.) is preferred.
- Problem Analysis Ability: Clear logical thinking with strong problem analysis and troubleshooting capabilities. Able to quickly identify root causes from complex scenarios.
- Communication Skills: Strong verbal and written communication skills. Able to translate technical issues into language easily understood by customers.
- Language Proficiency: Native-level Chinese. English as a working language - proficient in reading and writing, with conversational ability for routine work communication.
Preferred Qualifications
- Internship experience in technical support or operations at an internet/technology company.
- Familiarity with the warehouse logistics industry or WMS, WCS, RMS, and other warehouse management systems.
- Data analysis capability - able to use tools such as Excel or Python for data mining and report analysis.
- Experience in customer training or technical documentation writing.
- Fluent spoken English, capable of supporting overseas customers (AP, EU, and US regions).
- Knowledge of the ITIL service management framework or experience using ITSM tools.
L2 System Technical Support Engineer employer: Geek+
At Geek+, we pride ourselves on being an innovative leader in smart logistics, offering a dynamic work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that encourages open communication and teamwork. Located at the forefront of technological advancement, our team enjoys the unique advantage of working with cutting-edge robotics and AI solutions, making a tangible impact across various industries while enjoying a flexible and supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land L2 System Technical Support Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Geek+ or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Geek+.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Geek+.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Geek+ that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace L2 System Technical Support Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Geek+.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Geek+ and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Geek+
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Geek+ uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
