Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
Job Responsibilities:
- Take full responsibility for all Geek+ warehouse systems and related customers
- Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules)
- Communicate fluently in English, both written and spoken
- Prioritize, process, and resolve incidents based on impact, severity, and available resources.
- Fulfill service requests from users and operations personnel
- Assist Technical Support in handling production incidents
- Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents
- Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases
- Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field
- Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus
- Be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required
Qualifications (Core Competencies)：
- Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication
- Prior experience in overseas exchange programs or English-medium projects is a plus
- Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information
- Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users
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L1 System Technical Support Engineer employer: Geek+
At Geek+, we pride ourselves on being an innovative leader in smart logistics, offering a dynamic work environment that fosters creativity and collaboration. Our commitment to employee growth is evident through continuous training opportunities and a culture that encourages open communication and teamwork. Located at the forefront of technological advancement, our team enjoys the unique advantage of working with cutting-edge robotics and AI solutions, making a tangible impact across various industries while enjoying a flexible and supportive workplace.
