At a Glance
- Tasks: Support clients with tailored solutions and build strong relationships for high satisfaction.
- Company: Join Geek+, a global leader in smart logistics and robotics.
- Benefits: Hybrid work model, travel opportunities, and a chance to shape the future of logistics.
- Other info: Exciting career growth in a dynamic industry with a focus on automation.
- Why this job: Be part of an innovative team transforming supply chains with cutting-edge technology.
- Qualifications: Recent graduates with a degree in relevant fields and strong communication skills.
The predicted salary is between 25650 - 31350 £ per year.
Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations. With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries. Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
This opportunity is intended for recent graduates. Candidates must graduate between August 2025 and August 2026 and must not have accumulated full-time professional work experience during or after their studies.
Your Tasks
- Develop a deep understanding of clients' business needs and objectives, providing tailored solutions and ongoing support.
- Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels.
- Collaborate with internal teams to ensure timely and successful delivery of our services to clients.
- Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options to enhance value.
- Monitor account health, track key performance metrics, and prepare regular reports for clients.
- Address client inquiries, concerns, and escalations in a timely and professional manner.
- Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights to clients.
- Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations.
Your Profile
- Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering.
- Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry.
- Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields.
- Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels.
- Excellent problem-solving abilities and a proactive approach to addressing client needs.
- Fluent in English and Chinese, both spoken and written, to support daily operations and business negotiations. An additional European language is a plus.
- Hybrid work model based in Dusseldorf, Germany.
- Willingness to travel across the EMEA region as needed.
Account Service Coordinator - Graduate Program (m/f/d) employer: Geek+
At Geek+, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our UK team enjoys comprehensive benefits, including professional development opportunities and a supportive environment that encourages growth in the rapidly evolving field of robotics and warehouse automation. Join us in a location that is at the forefront of technological advancement, where your contributions will directly impact the future of logistics and manufacturing.
