At a Glance
- Tasks: Join our mission to revolutionise home heating and reduce carbon emissions.
- Company: Heat Geek, a pioneering company in the renewable energy sector.
- Benefits: Hybrid work, competitive salary, shares, health insurance, and wellness perks.
- Other info: Be part of a passionate team in Europe's biggest climate tech hub.
- Why this job: Make a real impact on climate change while developing your skills.
- Qualifications: Detail-oriented, process-driven, and comfortable with digital workflows.
The predicted salary is between 30000 - 40000 £ per year.
Location: Hybrid (London)
Type: Full-time
Team: Operations
Reports to: Operations Manager
What We Do
At Heat Geek, we are tackling the UK’s biggest carbon contributor: home heating. Nearly 20% of all UK carbon emissions stems from residential temperature regulation – and that contribution percentage is even bigger on a global scale. At Heat Geek, we are changing that. By revolutionising the installation process using technology, we are getting more heat pumps into homes and slashing carbon emissions in the process - we are on track to prevent 1,000,000kg of carbon from entering our atmosphere by February, and we won’t stop there!
Join Us!
People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. And we need passionate, talented, hard working people to be a part of this journey.
Your Mission
Our Heat Geek community is excited to bring four Operations Associates - Planning & Supply Chain into our team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and coordination tasks to ensure quality, efficiency, and regulatory adherence. We need you to take ownership of a defined set of tasks within the installation workflow. You will become an expert in your specific task cluster, ensuring every job moves smoothly through our pipeline with high accuracy.
This is a role for someone who enjoys structured work, detail, consistency, and spotting process issues, and who takes pride in getting things right every time. While the work follows clear rules, we are still an early-stage company, which means you’ll also need to be comfortable learning, adapting, and helping us improve how things run.
Role Outputs
- Documentation & Compliance Processing
- Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.)
- Gathering, checking, and uploading installer documentation
- Validating data for accuracy and completeness
- Following defined workflows with high precision
- Job Progression & Workflow Management
- Moving jobs through internal workflow stages
- Identifying blockers and ensuring missing information is chased
- Keeping internal systems and job statuses accurate and up to date
- Quality Assurance
- Conducting spot checks on installer submissions
- Ensuring all required evidence is available before approval
- Flagging recurring issues for process improvement
- Exception Handling (Low-to-Medium Complexity)
- Identifying when work deviates from the happy path and escalating appropriately
- Working with internal teams to resolve discrepancies
- Contributing to improvement of documentation and playbooks
As one of the early hires for this new team, we will look to you to help us identify gaps and suggest best practices to our operational processes.
Candidate Requirements
- Strong attention to detail and comfort with repetitive, structured tasks
- Experience in process-heavy or compliance-based roles such as: Insurance processing, Mortgage/Conveyancing admin, Financial services operations, Logistics operations, Utilities/Energy admin, Warranty or claims processing, or other similar spaces
- Confident working with digital workflows, internal systems, and spreadsheets
- Strong written communication
- Comfort with an ambiguous environment
It’s a bonus if you have…
- Experience in renewable energy, construction, engineering, or utilities
- Familiarity with MCS, DNO, or other regulatory frameworks
- Experience working in a startup or growth environment
We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build a team where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application!
Ways of Working + Benefits
This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And don’t get us started on the epic view!
Some of our measurable benefits include:
- £5,000 contribution towards your own heat pump installation
- Shares in the company, allocated under a tax-incentivised scheme
- Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics
- Private medical & dental insurance
- Learning and development budget
- Annual summer retreat
- Gym membership contribution
- Season ticket loan
- Cycle to work scheme
- Yoga, run club and social events with other sustainability startups in our co-working space…alongside monthly socials and lots of opportunities to collaborate with a team that’s passionate, hardworking, and kind.
Operations Associate - Planning & Supply Chain in London employer: Geek-inc
At Heat Geek, we are not just tackling the challenge of home heating; we are fostering a vibrant work culture that prioritises people and the planet. As an iOS Developer in our dynamic team based in Waterloo, you will enjoy a hybrid working model, competitive benefits including a £5,000 contribution towards your own heat pump installation, and ample opportunities for personal and professional growth. Join us in making a meaningful impact on climate change while collaborating with passionate colleagues in Europe's largest climate tech hub.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Associate - Planning & Supply Chain in London
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at Geek-inc, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Operations Associate - Planning & Supply Chain.
We think you need these skills to ace Operations Associate - Planning & Supply Chain in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at Geek-inc. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research Geek-inc and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at Geek-inc
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at Geek-inc.
✨Research Specific Challenges Faced by Geek-inc
Look into any unique supply chain challenges Geek-inc might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
