At a Glance
- Tasks: Own the customer experience across multiple platforms, providing luxury service and support.
- Company: Join a premium e-commerce brand that values confidence and quality.
- Benefits: Flat salary plus performance bonuses, supportive team environment, and growth opportunities.
- Other info: Work in a calm, structured environment with a focus on quality and teamwork.
- Why this job: Make a real impact by enhancing customer satisfaction in a dynamic luxury setting.
- Qualifications: 3+ years in e-commerce customer service, ideally with beauty or hair brands.
The predicted salary is between 31500 - 38500 £ per year.
Full-time · In-house (Cheadle Hulme)
Flat salary + performance-based bonus
At gee, we don’t just sell hair extensions - we offer confidence you can clip in. Every customer matters, and we’re looking for someone who treats them that way. This role isn’t about ticking boxes. It’s about showing up every day ready to own the customer experience - from the first message to the final thank you. If you’re naturally organised, love problem-solving, and have an eye for detail, this could be your perfect fit.
What you’ll do:
- You’ll be the first point of contact across all our customer touch points - including email, WhatsApp, FaceTime, Instagram, Facebook and TikTok.
- You’ll need to respond with care, warmth and clarity, always reflecting the tone and luxury service our customers expect from gee.
- Colour match customers with care and precision.
- Recommend the best styles based on hair type, lifestyle, and desired result.
- Own all incoming enquiries across email, WhatsApp, and social – including product questions, gifting, returns, and order updates.
- Handle complaints with confidence and clarity.
- Manage and resolve card disputes (prior experience essential).
- Spot patterns and feedback trends, and flag what needs fixing internally.
- Follow and improve our customer care SOPs as you go.
- Work closely with the fulfilment team to prevent issues before they happen and act fast when they do.
- Meet and exceed KPIs.
- Take full ownership of the role. You’ll be trusted to manage your area with maturity, initiative, and a strong sense of responsibility.
You’ll love this role if you:
- Have 3+ years experience in e-commerce customer service ideally with a premium, beauty, or hair-related brand.
- Know your way around Shopify and tools such as Notion.
- Are comfortable colour-matching and speaking confidently about hair types and extensions.
- Understand the customer journey - from first question to long-term loyalty.
- Are naturally organised, thorough, and proactive.
- Communicate clearly within a team.
- Have emotional intelligence, strong written communication, and sharp attention to detail.
What we offer:
- A flat salary + monthly bonus based on CX performance and KPIs.
- A calm, well-structured in-house environment in Cheadle Hulme.
- Support from a tight-knit, ambitious team that values quality over chaos.
- Opportunities to grow as the business scales - whether into training, CX strategy, or more.
To apply: Send your CV along with a short note telling us why you’d be a good fit for gee.
Customer Experience Executive (Luxury E-commerce) in Cheadle Hulme employer: gee
At gee, we pride ourselves on being a dynamic and innovative employer that values creativity and quality. Our small, passionate team enjoys a collaborative work culture where every member has the opportunity to take ownership of their projects and contribute to our premium brand identity. With generous benefits like flexible working hours, performance bonuses, and direct mentorship from our Founder & Creative Director, we are committed to fostering employee growth and ensuring that everyone feels valued and inspired in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Executive (Luxury E-commerce) in Cheadle Hulme
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gee. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gee before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Executive (Luxury E-commerce) in Cheadle Hulme
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gee:Your cover letter is your chance to shine! Tell us why you want to work at gee specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gee!
How to prepare for a job interview at gee
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
