At a Glance
- Tasks: Manage and configure Jira Service Management to enhance business and IT service processes.
- Company: Join a forward-thinking organisation dedicated to improving access to higher education.
- Benefits: Competitive salary, 25 days leave, flexible benefits, and career development support.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by optimising IT services and supporting continuous improvement.
- Qualifications: Experience with Jira or similar ITSM tools and strong problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures the system supports business and IT service processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations.
ROLE and RESPONSIBILITIES:
- Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management with other enterprise tools and systems through APIs. Ensure platform stability, security, and compliance with organizational policies.
- Operations & Process Management: Collaborate with stakeholders to gather requirements and translate them into technical solutions. Administer user accounts, roles, and permissions within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Maintain accurate IT asset data and track hardware and software lifecycle using Jira’s asset management capabilities.
- Reporting & Continuous Improvement: Analyse data to identify trends and recommend process or system improvements. Provide insights and recommendations for continuous improvement. Ensure platform security, stability, and compliance. Provide user support, guidance, and training on Jira Service Management features. Promote collaboration and knowledge sharing within the GBS support service.
ESSENTIAL SKILLS and EXPERIENCE:
- Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field.
- Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar.
- Strong understanding of ITIL processes and ITSM best practices.
- Strong technical skills around APIs and related automation.
- Knowledge of AI Tools, Framework, governance, and ITSM best practices and industry standards.
- Excellent problem-solving skills and attention to detail.
- Strong written and verbal communication skills.
- Excellent communication skills and the ability to explain technical concepts to non-technical users.
- Effective stakeholder and solution management.
DESIRABLE SKILLS and EXPERIENCE:
- ITIL Foundation Certification, Atlassian Certified Professional, Jira Certified Developer.
WHAT WE OFFER:
- Salary dependent on experience
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Tech scheme and much more
- Discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
JAVA programista in Manchester employer: GEDU
GEDU Global Education is an exceptional employer, offering a vibrant work culture that prioritises innovation and collaboration. As a Business Intelligence Analyst at any GBS UK campus, you will benefit from professional growth opportunities, access to cutting-edge tools like Microsoft Fabric, and the chance to make a meaningful impact on student success through data-driven insights. Join us to be part of a forward-thinking team dedicated to transforming education and empowering future generations.
StudySmarter Expert Advice🤫
We think this is how you could land JAVA programista in Manchester
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at GEDU or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to GEDU.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like GEDU.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like GEDU that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace JAVA programista in Manchester
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at GEDU.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at GEDU and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at GEDU
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If GEDU uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
