At a Glance
- Tasks: Support students on campus by resolving issues and providing advice.
- Company: Join a dynamic team dedicated to enhancing student experiences.
- Benefits: Enjoy generous benefits, including a pension and flexible part-time hours.
- Other info: Part-time shifts available, perfect for students looking to balance work and study.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Degree or equivalent, strong communication skills, and ability to meet targets.
The predicted salary is between 36000 - 44000 £ per year.
GBS is seeking a Customer Service Officer in Birmingham to resolve student issues from start to finish, ensuring a fast, smooth experience on campus.
You will use multiple systems to provide support, advice and ensure concerns are resolved.
The role requires a degree or equivalent, excellent interpersonal and written communication, and the ability to work to KPIs and SLAs.
It is an on-site, part-time position with shifts Fri-Sun and Mon 2pm-8pm, and offers generous benefits including pension,
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Student Services Advisor - On-Site Support Specialist in Birmingham employer: Gedu
Global Banking School is an exceptional employer that prioritises academic excellence and integrity, offering a collaborative work culture where your contributions directly impact student success. With a strong commitment to employee development, you will have access to continuous training and growth opportunities, all while working in a dynamic environment across our UK campuses that fosters innovation and improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Advisor - On-Site Support Specialist in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Gedu and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Gedu and let us see your personality shine through!
We think you need these skills to ace Student Services Advisor - On-Site Support Specialist in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Gedu.
Get Familiar with Our Brand:Before applying, take some time to learn about Gedu and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Gedu
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Gedu.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Gedu will surely appreciate.
