Student Wellbeing Officer

Department: Student Wellbeing

Location: London (On-site)

Type of Contract: Permanent - Full Time – 40hrs per week

Shift Pattern: 9:00-5:30pm

About GBS: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more. GBS’ Vision: Changing lives through education.

What the Team Do: Supporting students’ well‑being by offering help with mental health, personal issues, and practical concerns like housing or finances. We provide guidance, crisis support and promote a safe, inclusive environment to help students succeed personally and academically.

The Role: Your work within Student Wellbeing will focus on partnering with students to identify barriers to learning and provide ongoing support according to their needs. The role helps students manage social and emotional issues, enables staff to provide the best support to learners with well‑being needs, and helps students get the best out of their study with GBS. The purpose of this role is to provide guidance and support to GBS students in their learning, well‑being and engagement throughout their studies. Your key tasks include addressing student welfare by pastoral support and guiding students to appropriate services. Welfare Officers must know all services and academic programmes offered by GBS, as well as appropriate external agencies, and be ready to refer students to these services. The Student Welfare Officer reports into the Student Welfare Manager.

What the Role Involves:

• Managing student referrals alongside the Student Welfare Manager, acting as a link between the Welfare Office, relevant academic teams and internal and external services.
• Providing pastoral support to students who may be experiencing social or emotional issues, and ensuring students with personal learning plans receive the learning accommodations outlined in the plan.
• Maximising the attendance of students by working alongside the student engagement managers to support students effectively throughout their studies.
• Providing immediate assistance to students on a drop‑in and appointment basis.
• Maintaining accurate student welfare records and ensuring confidential records are held and shared in line with GDPR requirements.
• Assisting with the organisation of health and well‑being social activities and events for students.

What Experience/Skills Are Required:

• Bachelor’s degree in a relevant area, preferably health related.
• Prior experience in an adjacent or similar role, preferably within higher education.
• Knowledge of DDA and SENDA and how to implement their guidelines; knowledge of JCQ and the range of reasonable adjustments for students with learning differences and individual needs.
• Experience working with a range of physical disabilities and specific learning difficulties such as dyslexia, dyspraxia, attention deficit and Asperger’s syndrome.
• Experience of selecting and using appropriate assessment materials, scoring results, converting raw scores to derived scores, analysing results, drawing conclusions, and making recommendations.
• The ability to discuss students’ needs in a sensitive manner and jointly plan a programme of additional support to meet personal and tutor targets.

What We Offer:

• 25 days annual leave, plus 8 public holidays.
• 1‑day extra leave per year of service, up to a maximum of 5 days.
• Workplace pension scheme.
• Tuition reimbursement for career development courses.
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
• Perks@Work discount platform, wellbeing centre and much more.
• Reward and recognition programme.
• £500 award employee referral scheme.
• Discretionary annual performance bonus.