At a Glance
- Tasks: Lead a team to support students and enhance their learning experience.
- Company: Dynamic education organisation focused on student success.
- Benefits: Generous leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Inclusive workplace with a strong commitment to diversity and personal growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 35000 - 38000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
Salary: £35,000 - £38,000 Per Annum
What We Do: This is a hands‑on, customer‑focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day‑to‑day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.
About The Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary.
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner.
- Be an effective team leader, working to ensure your team deliver on their KPIs.
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery.
- Provide weekly updates on performance, alongside plans to address areas of weakness.
- Build strong relationships with faculties and support teams.
About You:
- Educated to degree level or equivalent experience in an operational or customer service focused role.
- Excellent written and oral communication skills.
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role.
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly.
- Experience working with and learning new IT platforms.
- The ability to develop and lead high performing teams, and experience managing these teams.
- Coaching and mentoring skills.
- The ability to demonstrate process mapping or continuous improvement skills.
- The ability to generate and analyse reports, coming up with actions plans in order to impact data.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Student Retention Lead - On-site Education Impact employer: GEDU Services
At GBS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and student success. With generous benefits such as 25 days of annual leave, flexible perks, and a commitment to employee development through tuition reimbursement, we empower our staff to grow both personally and professionally. Our locations in London, Leeds, Manchester, and Birmingham provide a dynamic environment where every team member plays a vital role in changing lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Lead - On-site Education Impact
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of changing lives through education, so be ready to share your passion for student success!
✨Tip Number 3
Show off your leadership skills during the interview! Share examples of how you've motivated teams or improved processes in previous roles. We love hearing about your coaching and mentoring experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Student Retention Lead - On-site Education Impact
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Retention Lead role. Highlight your experience in operational or customer service roles, and don’t forget to mention any coaching or mentoring skills you have. We want to see how you can make a difference!
Showcase Your Communication Skills:Since this role requires excellent written and oral communication, use your application to demonstrate these skills. Keep your language clear and concise, and make sure to proofread for any typos. We love a polished application!
Highlight Team Leadership Experience:We’re looking for someone who can lead and motivate a team. Share examples of how you've successfully managed teams in the past, focusing on how you’ve helped them achieve their KPIs. This will show us you’re the right fit for our collaborative environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our mission of changing lives through education!
How to prepare for a job interview at GEDU Services
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Retention Lead inside and out. Familiarise yourself with the key responsibilities, like coaching your team and improving operational processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams and how you've motivated others in the past. Think of specific examples where you've successfully coached staff or improved team performance. This will demonstrate your capability to lead and inspire a high-performing team.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as resolving conflicts within your team or improving student engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you approach problem-solving and decision-making.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if the company aligns with your values, especially their commitment to student success and collaboration.
