At a Glance
- Tasks: Lead a team of tutors to support student success and enhance academic experiences.
- Company: Dynamic educational institution focused on changing lives through education.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Other info: On-site positions available in Birmingham or London, fostering a collaborative environment.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Bachelor's degree and experience in academic support or coaching.
The predicted salary is between 35000 - 45000 € per year.
Department: Student Support
Location: Birmingham or London (On‑Site)
Type of Contract: Full Time / Permanent
What We Do: Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high‑quality delivery of timely student services across academic levels. To ensure that SST provides the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom. This role is not eligible for visa sponsorship!
About The Role:
- To line manage SSTs in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in‑class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- Collaborate with GBS colleagues on workshops, events, career fairs, and other student events to enhance the student experience
About You:
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor’s degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team
- Effective supervisory and people skills (active listening, excellent written communication)
Senior Student Success Tutor - (CCCU) employer: GEDU Services
As a Senior Student Success Tutor at our Birmingham or London locations, you will be part of a dynamic and supportive work culture dedicated to changing lives through education. We prioritise employee growth with opportunities for professional development and collaboration on impactful student initiatives, ensuring that you can make a meaningful difference in students' academic journeys while enjoying a fulfilling career in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Success Tutor - (CCCU)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the organisation through LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for similar roles. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your passion for student success during interviews. Share specific examples of how you've supported students in the past, as this will resonate with the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Student Success Tutor - (CCCU)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Student Success Tutor role. Highlight your experience in academic support and any leadership roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about student success and how your background aligns with our vision of changing lives through education. Keep it engaging and personal!
Showcase Relevant Experience:When filling out your application, be sure to include specific examples of your past work in student support or similar environments. We love seeing how you've made a difference in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to us, making it easier for us to review your details.
How to prepare for a job interview at GEDU Services
✨Know Your Stuff
Make sure you’re well-versed in the role of a Senior Student Success Tutor. Brush up on your understanding of student support functions and how they contribute to academic success. Familiarise yourself with the specific challenges students face and think about how you can address them.
✨Showcase Your Leadership Skills
Since this role involves managing Student Success Tutors, be ready to discuss your leadership experience. Prepare examples of how you've successfully led a team or improved service delivery in previous roles. Highlight your coaching abilities and how you foster a supportive environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to student concerns or team management. Think through your responses ahead of time, focusing on your problem-solving skills and how you would ensure timely and effective support for students.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the Student Support Department and its initiatives. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
