At a Glance
- Tasks: Lead a team to support students and enhance their learning experience.
- Company: Dynamic educational organisation focused on student success.
- Benefits: Generous leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Inclusive workplace with a strong commitment to diversity and career growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 35000 - 38000 £ per year.
Department: Retention
Location: London, Leeds, Manchester or Birmingham (On-site)
Our Vision: Changing lives through education.
Salary: £35,000 - £38,000 Per Annum
What We Do: This is a hands‑on, customer‑focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day‑to‑day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress.
About The Role:
- Ensure strong and effective operational processes are in place, identifying and improving them where necessary.
- Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner.
- Be an effective team leader, working to ensure your team deliver on their KPIs.
- Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery.
- Provide weekly updates on performance, alongside plans to address areas of weakness.
- Build strong relationships with faculties and support teams.
About You:
- Educated to degree level or equivalent experience in an operational or customer service focused role.
- Excellent written and oral communication skills.
- Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role.
- High levels of computer literacy and proficiency in Excel and an ability to learn quickly.
- Experience working with and learning new IT platforms.
- The ability to develop and lead high performing teams, and experience managing these teams.
- Coaching and mentoring skills.
- The ability to demonstrate process mapping or continuous improvement skills.
- The ability to generate and analyse reports, coming up with actions plans in order to impact data.
What We Offer:
- 25 days annual leave, plus 8 public holidays.
- 1 day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Please note: This role is not eligible for sponsorship!
Senior Student Retention Officer employer: GEDU Services
At GBS, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises collaboration and student success. With generous benefits such as 25 days of annual leave, flexible perks, and a commitment to employee development through tuition reimbursement, we empower our team members to grow both personally and professionally. Our locations in London, Leeds, Manchester, and Birmingham provide a dynamic environment where every employee's contribution is valued, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Retention Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of changing lives through education, so think about examples that showcase your passion for student success.
✨Tip Number 3
Practice your communication skills! As a Senior Student Retention Officer, you'll need to demonstrate excellent verbal and written skills. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Student Retention Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Student Retention Officer role. Highlight your experience in operational or customer service roles, and don’t forget to showcase your leadership skills. We want to see how you’ve made an impact in previous positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about student retention and how your skills align with our mission. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:Since excellent written communication is key for this role, make sure your application is clear and concise. Use proper grammar and structure, and don’t hesitate to demonstrate your problem-solving abilities through examples in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at GEDU Services
✨Know Your Stuff
Make sure you understand the role of a Senior Student Retention Officer inside out. Familiarise yourself with the key responsibilities, like coaching and mentoring staff, and how to improve operational processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team or improved their performance. Be ready to discuss your coaching style and how you handle challenges, as this role is all about leading a high-performing team.
✨Be Data Savvy
Since the job involves generating and analysing reports, brush up on your Excel skills and be prepared to discuss how you've used data to drive decisions in previous roles. You might even want to bring a sample report or two to demonstrate your analytical abilities.
✨Connect with Their Vision
The company’s vision is all about changing lives through education. During the interview, express your passion for supporting students and how you can contribute to this mission. Share personal stories or experiences that align with their values to make a memorable impression.
