At a Glance
- Tasks: Support students' success through coaching, meetings, and proactive assistance.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a workplace pension scheme.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Make a real difference in students' lives while developing your coaching skills.
- Qualifications: Experience in academic coaching and a Bachelor's degree required.
The predicted salary is between 32000 - 32000 € per year.
Department: Student Support
Location: Manchester (On‑site)
Type of Contract: Permanent
About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds, and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate, and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.
Our Vision: Changing Lives through Education
Salary: £32,000 Per Annum
Working hours are 40 hours per week. Shifts may fall across day, evening, and weekend periods.
Role: Student Success Tutors (SSTs) provide direct support for assigned students/groups through meetings, proactive holistic support, and coaching, and indirect support via email, phone, and tracking of academic performance with the Faculty Manager as required. They collaborate within the faculty and across departments to triage problems and direct students to specialist services, ensuring an excellent student experience throughout the learning journey.
Responsibilities:
- Support students in and outside of the classroom to increase outcomes such as attendance, submission rates, MEQ completion rates, and student satisfaction.
- Maintain an excellent working knowledge of GBS policies, procedures, academic regulations, and extenuating circumstances relevant to the partnership.
- Be proactive in identifying and supporting students at risk, including contacting students before or after class, calling students, and following up on support initiatives.
- Assist students with workload management and life organisational skills, contributing to faculty monitoring meetings and actively following up on cases.
- Guide and signpost students to further support as necessary, ensuring relevant services are in place for each case.
Qualifications:
- Experience working in FE/HE and in academic coaching.
- Experience in a widening participation environment or as a teaching assistant.
- Bachelor’s degree.
- Effective people, organisational and conflict‑management skills.
- Flexibility to work days, evenings, and weekends as required.
Desirable:
- Evidence of performance to the highest standards of professionalism within a student‑focused service approach.
- Excellent verbal and written communication skills.
- Committed team player able to work under pressure to tight timelines.
- Demonstration of a proactive outlook to work.
Benefits:
- 25 days annual leave, plus 8 public holidays.
- 1 extra leave day per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible benefits such as Cycle to Work, Workplace Nursery, Techscheme, and more.
- Perks@Work discounts platform and wellbeing centre.
- Reward and recognition programme.
- £500 employee referral award.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship.
Student Success Tutor - Manchester employer: GEDU Services
GBS is an exceptional employer that prioritises the growth and success of its employees, offering a supportive work culture in Manchester. With a commitment to changing lives through education, we provide extensive benefits including generous annual leave, a workplace pension scheme, and opportunities for professional development through tuition reimbursement. Our collaborative environment fosters teamwork and innovation, ensuring that our Student Success Tutors can make a meaningful impact on students' academic journeys while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Student Success Tutor - Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former Student Success Tutors on LinkedIn or through your university connections. A friendly chat can give you insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and coaching. Think about real-life examples where you've helped someone overcome challenges – this will show your proactive approach!
✨Tip Number 3
Show your passion for education! During interviews, share why you believe in changing lives through education. This aligns perfectly with our vision at GBS and will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GBS.
We think you need these skills to ace Student Success Tutor - Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Student Success Tutor role. Highlight your experience in academic coaching and any relevant skills that align with our vision of changing lives through education.
Showcase Your People Skills:Since this role is all about supporting students, let us know about your effective communication and conflict-management skills. Share examples of how you've helped others in a similar environment to demonstrate your suitability.
Be Proactive:We love a proactive approach! In your application, mention instances where you’ve taken the initiative to support students or improve processes. This will show us that you’re ready to jump in and make a difference.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at GEDU Services
✨Know Your Stuff
Make sure you have a solid understanding of GBS's mission and values, especially their focus on changing lives through education. Familiarise yourself with the specific responsibilities of a Student Success Tutor and think about how your experience aligns with these.
✨Showcase Your Skills
Prepare examples that highlight your experience in academic coaching and working in a student-focused environment. Be ready to discuss how you've supported students in the past, particularly in managing workloads and improving outcomes.
✨Be Proactive
Demonstrate your proactive approach by discussing how you would identify and support at-risk students. Think of strategies you could implement to enhance student satisfaction and engagement, and be prepared to share these ideas during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewers about the role and the team dynamics. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
