At a Glance
- Tasks: Manage student misconduct and complaints, ensuring fair and timely responses across campuses.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a rewarding workplace culture.
- Other info: Inclusive environment welcoming diverse backgrounds and promoting equality.
- Why this job: Make a real impact on student welfare and uphold community values.
- Qualifications: Undergraduate degree or relevant experience, with strong project management skills.
The predicted salary is between 35500 - 37750 £ per year.
Department: Academic Standards & Quality
Location: Manchester, Leeds and Birmingham
Type of Contract: Permanent / Full Time (40 Hour)
Salary: £35,500 - £37,750
Our Vision: Changing Lives through Education
The purpose of this role is the management of student misconduct and student complaint cases across our campuses and partnerships, ensuring a consistent, timely and fair response to both student misconduct and student complaints. The post holder is responsible for providing equity in assessment, investigation and imposition of sanctions across the different partnerships of breaches of the GBS Student Code of Conduct and GBS Student Complaints procedure and other student facing policies. This role is central in promoting and upholding the shared values and ideals of the GBS community.
What The Role Involves
- To lead investigations into alleged breaches of student discipline and/or violations of relevant policies, ensuring that all cases comply fully with all relevant policies and procedures.
- To manage the caseload of these investigations, including interviewing students and witnesses, taking statements, securing and gathering evidence and having the ability to deal with a wide range of code of conduct issues.
- To liaise with Police on the outcome of investigations which have been handed to them for investigation.
- To produce factual case reports and make recommendations following an investigation, highlighting evidence and presenting options for action supported by arguments for and against each option.
- To regularly report, briefly each month and in more detail once a year, on activity including number of cases, type of case and outcomes. These reports should attempt to identify any systemic issues and propose preventative actions.
- To undertake any other work as prescribed by relevant senior colleagues in relation to the development and fulfilment of specific projects as required.
About You
- Undergraduate degree or equivalent relevant experience.
- Ability to work with a wide variety of stakeholders in a large and fast-paced institution.
- Accurate and timely record keeping and project management skills.
- Experience of proactively and positively addressing complex student issues, including student welfare concerns.
- Experience of working collaboratively and towards successful outcomes with professional service colleagues – for example lecturers, support staff, student success tutors and Academic Standards and Quality office.
- Experience in handling high-level, sensitive, and confidential matters and information.
- A working knowledge of employment legislation that relates to discrimination, sexual harassment and other relevant areas.
- Experience of handling cross-cultural issues.
- Work with widening participation student groups.
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Student Conduct and Complaints Officer in Manchester employer: GEDU Services
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With competitive benefits such as 25 days of annual leave, flexible working options, and a commitment to equality and diversity, our Manchester, Leeds, and Birmingham campuses provide a dynamic environment where you can make a meaningful impact in the lives of students. Join us in our mission to change lives through education and enjoy a rewarding career with ample opportunities for professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Student Conduct and Complaints Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you insider info on the company culture and what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by practising common questions related to student conduct and complaints. We recommend role-playing with a friend to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've handled sensitive situations or complex issues in the past. This will demonstrate your ability to manage the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Student Conduct and Complaints Officer in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Student Conduct and Complaints Officer. We want to see how you can contribute to our vision of changing lives through education!
Showcase Relevant Experience:When detailing your experience, focus on any previous roles where you've managed sensitive issues or worked with diverse stakeholders. We love seeing examples of how you've positively addressed complex student concerns!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at GEDU Services
✨Know the Policies Inside Out
Familiarise yourself with the GBS Student Code of Conduct and the complaints procedure. Understanding these policies will not only help you answer questions confidently but also demonstrate your commitment to upholding the values of the institution.
✨Showcase Your Investigation Skills
Prepare examples from your past experiences where you've successfully managed investigations or handled sensitive issues. Be ready to discuss how you gathered evidence, interviewed stakeholders, and made recommendations based on your findings.
✨Emphasise Collaboration
This role involves working with various stakeholders, so highlight your experience in collaborating with different teams. Share specific instances where you worked alongside lecturers, support staff, or other professionals to achieve positive outcomes for students.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex student issues. Practice articulating your thought process and decision-making strategies in response to hypothetical situations related to student misconduct or complaints.
