At a Glance
- Tasks: Lead a team of tutors to support student success and enhance their academic experience.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Work in a vibrant environment with opportunities for professional growth.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Bachelor's degree and experience in academic support with strong communication skills.
The predicted salary is between 38000 - 38000 € per year.
Department: Student Support
Location: London, Birmingham, Manchester (On-Site)
Type of Contract: Full Time / permanent
Salary: £38,000
What We Do
Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision
Changing Lives through Education
The Role
Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high quality delivery of timely student services across academic levels. To ensure that SST provide the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom.
About The Role
- To line manage SST’s in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in-class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- To collaborate with GBS colleagues on workshops, events, career fairs, and other student events, to enhance the student experience
About You
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor’s degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail.
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team.
- Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
- Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters.
- Maintain working relationships with appropriate boundaries
- Ability to be flexible to work days, evenings and weekends as required.
Desirable
- Evidence of a professional approach in a student or customer focused service
- Be committed to working as part of a team, be responsive to changing student and business needs
- Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
What We Offer
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Student Success Tutor in London employer: GEDU Services
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the success of both our students and staff. With competitive benefits such as 25 days of annual leave, flexible working options, and a commitment to professional development through tuition reimbursement, we empower our employees to thrive in their roles. Located in vibrant cities like London, Birmingham, and Manchester, our team enjoys a dynamic environment that fosters collaboration and innovation, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Success Tutor in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Senior Student Success Tutors. Think about how your experience aligns with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your passion for student success! During interviews, express your commitment to helping students thrive. Share stories that highlight your dedication and how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GBS.
We think you need these skills to ace Senior Student Success Tutor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior Student Success Tutor role. Highlight your experience in academic support and any supervisory roles you've held, as we want to see how you can lead our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about student success and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, make sure to include specific examples of your past work in student support or similar environments. We love seeing how you've made a difference in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at GEDU Services
✨Know Your Stuff
Make sure you understand the role of a Senior Student Success Tutor inside and out. Familiarise yourself with the responsibilities, especially around managing Student Success Tutors and supporting students. Brush up on your knowledge of student support functions and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves line management, be prepared to share examples of how you've successfully led teams in the past. Highlight your supervisory skills and any experiences where you’ve had to resolve conflicts or manage sensitive information. This will demonstrate your capability to handle the responsibilities of the position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to student concerns or team management. Think about how you would respond to complex queries or support initiatives. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Emphasise Your Flexibility
This role requires adaptability, so be ready to discuss your availability and willingness to work evenings and weekends if needed. Share examples of how you've successfully managed your time and priorities in previous roles, especially in fast-paced or changing environments.
