At a Glance
- Tasks: Lead a team of tutors to support student success and enhance their academic journey.
- Company: Join a dynamic educational institution dedicated to changing lives through education.
- Benefits: Enjoy 25 days annual leave, flexible benefits, and a performance bonus.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in students' lives while developing your leadership skills.
- Qualifications: Bachelor's degree and experience in academic support with strong communication skills.
The predicted salary is between 35000 - 45000 € per year.
Department: Student Support
Location: Birmingham or London (On‑Site)
Type of Contract: Full Time / Permanent
What We Do: Our Student Support Department ensures that all our students have the relevant resources, guidance and support to achieve their academic goal in GBS. By providing holistic support and tailored advice, we contribute to a thriving academic environment.
Our Vision: Changing Lives through Education
The Role: Senior Student Success Tutors (SSSTs) directly manage Student Success Tutors (SSTs) and ensure high‑quality delivery of timely student services across academic levels. To ensure that SST provides the highest levels of pastoral, learning and IT support to students, inside and outside of the classroom.
About The Role:
- To line manage SSTs in their duties to support student success
- Collaborate with the Faculty Manager to ensure SSTs are scheduled for the appropriate ratio of in‑class support sessions and individual Moodle appointments
- Timely completion of complex team queries, such as assessment submissions, action logs, withdrawals and authorised absences
- Collaborating with the Associate Dean – Student Success who has dotted line management (direct or indirect), to support and advance student success initiatives
- Respond to complex student concerns in timely manner and check shared data and live trackers are updated and accurate
- Collaborate with GBS colleagues on workshops, events, career fairs, and other student events to enhance the student experience
About You:
- Experience of directing and overseeing academic student support functions and coaching with a strong sense of service delivery and a customer/student focused approach
- Bachelor’s degree
- Proficiency in MS Office applications such as Excel, Word, Outlook Mail
- Experience of working in a widening participation environment
- Ability to work independently and supervise as part of a team
- Effective supervisory and people skills (active listening, excellent written & verbal communication and line management skills) with remarkable organisational and conflict management skills
- Ability to supervise the handling of sensitive and personal information with tact and confidentiality and use initiative and judgement to resolve line management matters
- Maintain working relationships with appropriate boundaries
- Ability to be flexible to work days, evenings and weekends as required
Desirable:
- Evidence of a professional approach in a student or customer focused service
- Be committed to working as part of a team, be responsive to changing student and business needs
- Evidence of a proactive outlook to work in an agile environment, and work under pressure to meet deadlines
What We Offer:
- 25 days annual leave, plus 8 public holidays
- 1‑day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Senior Student Success Tutor - (CCCU) in Birmingham employer: GEDU Services
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises the success of both our students and staff. With generous benefits such as 25 days of annual leave, flexible working options, and a commitment to professional development through tuition reimbursement, we empower our employees to thrive in their roles. Located in vibrant Birmingham or London, our team enjoys a dynamic environment where collaboration and innovation are at the forefront of our mission to change lives through education.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Student Success Tutor - (CCCU) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at GBS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and management. We recommend role-playing with a friend to get comfortable with your answers and showcase your experience effectively.
✨Tip Number 3
Showcase your passion for student success during interviews. Share specific examples of how you've positively impacted students in previous roles. This will help us see your commitment to our vision of changing lives through education.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Senior Student Success Tutor - (CCCU) in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in academic support and coaching. We want to see how your skills align with our mission of changing lives through education!
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office and any relevant experience in a widening participation environment. We love seeing candidates who can demonstrate their organisational and communication skills!
Be Personable:When writing your application, let your personality shine through! We value a customer/student-focused approach, so share examples that show your commitment to supporting students and enhancing their experience.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at GEDU Services
✨Know Your Stuff
Make sure you’re familiar with the role of a Senior Student Success Tutor and the specific responsibilities outlined in the job description. Brush up on your knowledge of student support functions and be ready to discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since this role involves managing Student Success Tutors, be prepared to share examples of your leadership experience. Think about times when you’ve successfully coached or supervised others, and how you’ve handled challenges in a team setting.
✨Demonstrate Your Problem-Solving Abilities
The role requires responding to complex student concerns, so come equipped with examples of how you’ve tackled difficult situations in the past. Highlight your conflict management skills and your ability to maintain confidentiality while resolving issues.
✨Engage with Their Vision
Familiarise yourself with the company’s vision of 'Changing Lives through Education'. Be ready to discuss how you can contribute to this mission and enhance the student experience through your role. Show genuine enthusiasm for their goals!
