At a Glance
- Tasks: Build strong relationships with students and help resolve their learning barriers.
- Company: Join a supportive educational environment at CCCU Greenford.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Degree level education or equivalent experience in customer service.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Greenford (On-Site)
Contract Type: Permanent
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify barriers to learning and help support and resolve them. This operational role requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with students, communicating face to face, over the phone and through various other communication methods.
- Proactively identify issues and work on them for students until they are resolved, developing and delivering bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, fully understand the support offer at GBS, and ensure students take full advantage.
- Assist with the collection of operational data and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team, and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Retention Officer (CCCU Greenford) employer: GEDU Services Pvt. Ltd.
At GBS, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Greenford. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, tuition reimbursement for career development, and a culture that values continuous improvement and teamwork. Join us to make a meaningful impact on students' lives while enjoying a range of perks and a strong sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Officer (CCCU Greenford)
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with students and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support students during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and gives you a chance to find out more about how you can contribute to the team. Think about what challenges the department might face and how you can help.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retention Officer (CCCU Greenford)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting students shine through. We want to see how much you care about helping them overcome barriers and succeed in their studies.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use examples that demonstrate your customer service abilities and problem-solving mindset, as these are key for the Retention Officer role.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and how you fit into our team at StudySmarter.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of the role and the specific challenges students face. Familiarise yourself with the support services available at GBS and think about how you can help students overcome barriers to learning.
✨Show Off Your Communication Skills
Since this role is all about building relationships, practice your communication skills. Be ready to demonstrate how you can effectively engage with students both in person and over the phone. Think of examples where you've successfully resolved issues through clear communication.
✨Be Proactive and Problem-Solving
Prepare to discuss situations where you've identified problems and taken the initiative to resolve them. Highlight your proactive mindset and how it has positively impacted your previous roles, especially in customer service or operational settings.
✨Team Player Vibes
This role requires collaboration, so be ready to talk about your experience working in teams. Share examples of how you've contributed to a positive team culture and supported your colleagues, as well as how you adapt to busy environments.
