At a Glance
- Tasks: Build strong relationships with students and help them overcome learning barriers.
- Company: Join a dynamic education provider focused on changing lives through education.
- Benefits: Enjoy 25 days leave, flexible benefits, and a supportive work environment.
- Other info: Great opportunities for professional growth and mentorship.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 40000 € per year.
Department: Retention
Location: Manchester (On-Site)
Type of Contract: Permanent
Our Vision: Changing Lives through Education
The Role: You will be responsible for maintaining strong relationships with students and working with them to identify their barriers to learning and help support and resolve them. This is an operational role which requires excellent customer service/communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem-solving mindset.
What the role involves:
- Develop strong relationships with your students, communicating with them face to face, over the phone and through various other communication methods.
- Ensure you proactively identify issues and continue to work on them for your students until they are resolved, developing and delivering proactive and bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, and fully understand the support offer at GBS to ensure your students take full advantage.
- Assist with the collection of operational data, and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as and when it is appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you:
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills both in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or a demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve in order to achieve objectives and KPIs.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”
Please note: this role is not eligible for sponsorship!
About Us: GEDU Global Education is a dynamic and innovative group of education providers. Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.
Student Retention Officer (CCCU Manchester) employer: GEDU Services Pvt. Ltd.
At Global Banking School in Manchester, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and dynamic work environment. Our commitment to employee growth is evident through our comprehensive benefits package, including generous annual leave, flexible benefits, and a robust reward and recognition programme, all designed to enhance your professional journey. Join us to make a meaningful impact on students' lives while enjoying a culture that values collaboration, continuous improvement, and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Student Retention Officer (CCCU Manchester)
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can express your thoughts clearly and confidently, whether it's face-to-face or over the phone.
✨Tip Number 3
Be proactive during your interviews! Think of potential challenges students might face and come prepared with ideas on how you would address them. This shows your problem-solving mindset and passion for supporting students.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Student Retention Officer (CCCU Manchester)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting students shine through. We want to see how much you care about helping them overcome their barriers to learning.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for strong communication skills and a proactive mindset, so showcase those!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your enthusiasm comes across without fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know Your Students
Before the interview, take some time to research the student demographics and challenges they face at CCCU Manchester. Understanding their needs will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or colleagues in the past. Be ready to discuss different methods you've used, whether face-to-face, over the phone, or via email.
✨Demonstrate Problem-Solving Mindset
Think of specific instances where you've identified and resolved issues for students or in a customer service role. Highlight your proactive approach and how you developed bespoke plans to support individuals, as this aligns perfectly with the job requirements.
✨Familiarise Yourself with Policies
Make sure you have a good grasp of the rules and regulations relevant to the faculty and the support services available. This knowledge will not only impress your interviewers but also show your commitment to helping students navigate their educational journey.
