At a Glance
- Tasks: Provide top-notch student support and advice while collaborating with various teams.
- Company: GBS, a leading higher education provider with a mission to change lives through education.
- Benefits: Generous annual leave, pension scheme, tuition reimbursement, and flexible perks.
- Other info: Inclusive workplace culture with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in students' lives.
- Qualifications: Degree or equivalent, strong communication skills, and excellent problem-solving abilities.
The predicted salary is between 27500 - 30000 £ per year.
Department: Customer Services
Location: Manchester
Salary: £27,500- £30,000
Type of Contract: Permanent / Full Time (40 Hour)
About Us: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.
Our Vision: Changing Lives through Education
This role is not eligible for visa sponsorship!
What the role involves:
- Providing high quality student administration and 'one-stop shop' student advice service on Campus in collaboration with other operational teams such as Facilities, Welfare and IT.
- Responding to enquiries from students, providing detailed responses to their enquiries about the types of support available.
- Apply sensitivity and discretion when dealing with confidential information and confidently refer more complex issues to specialist staff.
- Respond with speed and accuracy to email, phone, and in-person enquiries.
- Work flexibly as part of the Customer Services Team and be available for occasional evening and weekend work as required.
About You:
- Degree or equivalent qualification, reflecting a strong foundation in relevant academic or professional disciplines.
- Exceptional interpersonal, oral, and written communication skills, with the ability to engage effectively with students and staff from culturally and linguistically diverse backgrounds.
- Strong written communication abilities, including a professional and inclusive telephone manner.
- Proven ability to prioritise tasks and manage competing work demands to meet deadlines efficiently and effectively.
- Meticulous attention to detail, ensuring accuracy and quality in all administrative tasks.
- Strong organisational and administrative skills, contributing to smooth and efficient operations.
- Excellent problem-solving abilities, with the capacity to analyse issues, follow up, and implement effective resolutions in a timely manner.
- Proficient in Microsoft systems and general IT applications, with the ability to leverage technology to enhance productivity and inclusivity.
- Capable of working to established KPIs and Service Level Agreements, consistently delivering high-quality outcomes.
What we offer:
- 25 days annual leave, plus 8 public holidays
- 1-day extra leave per year of service, up to a maximum of 5 days
- Workplace pension scheme
- Tuition reimbursement for career development courses
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
- Perks@Work discounts platform, wellbeing centre and much more
- Reward and recognition programme
- £500 award employee referral scheme
- Discretionary annual performance bonus
GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.
Customer Service Officer - Manchester employer: GEDU Services Pvt. Ltd.
GBS is an exceptional employer located in Manchester, dedicated to changing lives through education. With a strong commitment to employee growth, we offer generous benefits including 25 days of annual leave, tuition reimbursement, and a rewarding recognition programme. Our inclusive work culture fosters collaboration and support, ensuring that every team member feels valued and empowered to thrive in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer - Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at GBS on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations with students and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to engage with your interviewers. Ask questions and share your thoughts clearly to demonstrate your interpersonal abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the GBS team.
We think you need these skills to ace Customer Service Officer - Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match what we’re looking for, like your communication abilities and problem-solving skills.
Showcase Your Interpersonal Skills:Since this role involves engaging with students from diverse backgrounds, let us see your exceptional interpersonal skills in action. Share examples of how you've effectively communicated or resolved issues in previous roles.
Be Detail-Oriented:Attention to detail is key! Ensure your application is free from typos and errors. We want to see that you can produce high-quality work, so double-check everything before hitting send.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research GBS thoroughly. Understand their mission, values, and the courses they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Communication Skills
As a Customer Service Officer, strong communication is key. Prepare examples of how you've successfully engaged with diverse groups in the past. Practise articulating your thoughts clearly and confidently, as this will demonstrate your ability to connect with students and staff alike.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges or resolved issues efficiently. Be ready to discuss these scenarios during the interview, highlighting your analytical skills and how you implemented effective solutions. This will showcase your capability to handle the demands of the role.
✨Prepare for Role-Specific Questions
Anticipate questions related to student administration and customer service. Consider how you would respond to enquiries, manage confidential information, and work under pressure. Practising these responses will help you feel more confident and prepared on the day.
