At a Glance
- Tasks: Build strong relationships with students and help resolve their learning barriers.
- Company: Join a supportive team at CCCU Greenford, dedicated to student success.
- Benefits: Enjoy 25 days leave, flexible benefits, and a performance bonus.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while developing your career.
- Qualifications: Degree level education or equivalent experience in customer service roles.
The predicted salary is between 30000 - 30000 £ per year.
Department: Retention
Location: Greenford (On-Site)
Contract Type: Permanent
Salary: £30,000 Per Annum
The Role
You will be responsible for maintaining strong relationships with students and working with them to identify barriers to learning and help support and resolve them. This operational role requires excellent customer service and communication skills, the ability to build strong relationships with students and colleagues, a high level of passion and care for your students, and a proactive, problem‐solving mindset.
What the role involves
- Develop strong relationships with students, communicating face to face, over the phone and through various other communication methods.
- Proactively identify issues and work on them for students until they are resolved, developing and delivering bespoke plans to support students.
- Develop a broad, deep knowledge of the rules and regulations of your faculty, fully understand the support offer at GBS, and ensure students take full advantage.
- Assist with the collection of operational data and proactively work to improve KPI performance.
- Adapt to the needs of a busy operational environment, providing support to your team and other key teams as appropriate.
- Be committed to a culture of continuous improvement and entrepreneurship, in line with GBS values.
About you
- Educated to degree level or have equivalent experience and evidence of impact in a busy operational/customer service type role.
- Strong communication skills in writing, over the phone and in person.
- Ability to plan and prioritise effectively to achieve department and individual objectives, work collaboratively in a team, and build and maintain positive relationships with students.
- High level of computer literacy and proficiency in Microsoft Excel and computer/data management systems, or demonstrated ability to pick up these skills quickly.
- Ability to work well as part of a team, and contribute positively to team culture.
- Demonstrate a passion for your students, and a strong desire to adapt and improve to achieve objectives and KPIs.
What we offer
- 25 days annual leave, plus 8 public holidays.
- 1-day extra leave per year of service, up to a maximum of 5 days.
- Workplace pension scheme.
- Tuition reimbursement for career development courses.
- Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more.
- Perks@Work discounts platform, wellbeing centre and much more.
- Reward and recognition programme.
- £500 award employee referral scheme.
- Discretionary annual performance bonus.
Please note: this role is not eligible for sponsorship!
Retention Officer (CCCU Greenford) in London employer: GEDU Services Pvt. Ltd.
At CCCU Greenford, we pride ourselves on being an exceptional employer that values the growth and well-being of our staff. With a strong commitment to fostering a supportive work culture, we offer generous benefits including 25 days of annual leave, tuition reimbursement for career development, and a range of flexible perks designed to enhance your work-life balance. Join us in making a meaningful impact on students' lives while enjoying a collaborative environment that encourages continuous improvement and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Retention Officer (CCCU Greenford) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with students and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common scenarios with a friend. This will help you feel more confident when discussing how you can support students during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows your interest in the role and helps you understand how you can contribute to the team. Think about what challenges the department might face and how you can help tackle them.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It also gives you a chance to reiterate your enthusiasm for the role and remind them why you're the perfect fit.
We think you need these skills to ace Retention Officer (CCCU Greenford) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Retention Officer role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and problem-solving.
Show Your Passion:We want to see your enthusiasm for supporting students! Share examples of how you've helped others in the past and why you're passionate about making a difference in their learning journey.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at GEDU Services Pvt. Ltd.
✨Know Your Students
Before the interview, take some time to research the student demographic at CCCU Greenford. Understanding their needs and challenges will help you demonstrate your ability to build strong relationships and support them effectively.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've successfully communicated with students or customers in the past. Think about specific situations where you resolved issues or built rapport.
✨Demonstrate Problem-Solving Mindset
Be ready to discuss how you've proactively identified and solved problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Familiarise Yourself with Policies
Make sure you have a good understanding of the rules and regulations relevant to the role. This knowledge will not only impress your interviewers but also show your commitment to helping students navigate their academic journey.
